Service Desk Analyst

TVS-SCS; Chorley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading supply chain solutions company as a Service Desk Analyst in Chorley, where you will provide 1st level IT support to customers. This role requires strong communication and problem-solving skills, with opportunities for career progression and a supportive work environment.

Benefits

Competitive salary and pension scheme

Holiday buy-back scheme (5 additional days)

Employee Assistance Programme

Wellbeing and healthy living programs

Employee referral scheme

Cycle to work scheme

Professional membership and study sponsorship

Training allowance (£100)

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Exceptional customer service skills with a focus on customer impact.

Responsibilities

• Provide 1st level support to internal and external customers.
• Manage faults reported to third-party suppliers.
• Support IT projects as needed.

Skills

Communication

Problem-Solving

Customer Service

Organizational Skills

IT Infrastructure Understanding

Office 365

Windows 10 Support

Mobile Support

Microsoft Azure

SharePoint

Job description

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Job Title: Service Desk Analyst

We are looking for a Service Desk Analyst to join our team at TVS Supply Chain Solutions, committed to providing excellent IT Support. As a Service Desk Analyst, you will provide 1st level support for our internal customers and colleagues regarding their IT equipment and software. Excellent customer service skills and a passion for customer service excellence are essential, as you will be the face of IT and the first point of contact.

Job Responsibilities

You will work as part of the Central Service Desk team in Chorley, supporting onsite, via telephone, email, and Service Desk Platform. Support includes hardware, software, IT request fulfillment, onboarding/offboarding, and involvement in key IT projects, supporting the 2nd Line Support and Infrastructure teams.

• Provide 1st level support to internal and external customers.
• Escalate issues promptly to 2nd and 3rd line support when necessary.
• Manage faults reported to third-party suppliers, maintaining communication updates.
• Assist with procurement and configuration of IT equipment.
• Promote IT best practices and increase user knowledge of core IT systems.
• Support IT projects as needed.
• Create and maintain work instructions, audit controls, and the CMDB.
• Support the core ERP system schedule process.
• Provide remote and onsite assistance.

Qualifications and Skills

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Ability to work independently with good organizational skills.
• Exceptional customer service skills with a focus on customer impact.
• Understanding of service and network infrastructure, including telephony systems.
• Experience with Office 365 administration and training.
• Support experience with Windows 10 desktops.
• Support for Android and Apple phones.
• Experience with Microsoft Azure and SharePoint.
• A full, clean driving license.

We offer excellent career progression opportunities and a professional environment for skill development.

Your package will include:

• Competitive salary and pension scheme with life assurance.
• Holiday buy-back scheme (5 additional days).
• Employee Assistance Programme for wellness support, including GP consultations, mental health, financial, and legal support.
• Wellbeing and healthy living programs.
• Employee referral scheme with financial rewards.
• Cycle to work scheme.
• Professional membership and study sponsorship.
• Training allowance (£100).

At TVS SCS, we support our employees to realize their potential, empowering initiative and high-impact results that benefit our business and customers.

If you require any adjustments for the selection process, please notify us in your application. TVS Supply Chain Solutions is an Equal Opportunities Employer and a forces-friendly employer, supporting the Armed Forces covenant.