Service Desk Analyst

Blue Arrow; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst to provide high-quality ICT support for the council. The role entails resolving technical issues and ensuring effective communication between technical teams and council members. An ideal candidate should have a proven service desk background and strong knowledge of Microsoft technologies.

Qualifications

• Proven track record working in a complex service desk environment.
• In-depth knowledge of supporting desktops and laptops.
• Strong interpersonal and communication skills.

Responsibilities

• Provide efficient ICT support service to the council's staff.
• Accurately record and resolve technical issues.
• Liaise with technical and non-technical audiences.

Skills

Interpersonal skills

Communication skills

Flexibility

Organizational skills

Planning skills

Education

Relevant Microsoft Solutions

Barracuda Solutions

ITIL3/4

Tools

Microsoft Active Directory

Azure

Intune

Exchange

Microsoft Office 365

Job description

Social network you want to login/join with:

Service Desk Analyst needed!!

If you're a hard-working, reliable person then we want to hear from you.
* Salary: £32.62 per hour
* Location: Bedford, MK42
* Hours: Monday - Friday 10am - 6pm
* Till August 2025 with the possibility of extension

Job Purpose
Under direction from the Team Leader Service Desk, provide an efficient, effective and professional ICT Support service to the whole council including Director's and Members by accurately recording and resolving various ICT enquires/technical issues.
Please note that this is an on-site, office-based role, 5 days per week.


Job Skills
* Proven track record working in a complex service desk environment.
* In-depth knowledge of supporting desktops, laptops, tablets, smartphones, printers, MFD/MFPs and servers.
* Knowledge of working with and supporting virtualisation technologies, SANs, Corporate Backup Solutions, Secure Gateways e.g. (AV/Spam/Content Filters).
* Knowledge and support of Microsoft Active Directory, Azure, Entra ID, Intune, Exchange and Microsoft Office 365 including Microsoft Teams.
* Knowledge of and supporting Networking Technologies such as DHCP, DNS, TCP/IP.
* Must be able to interpret customer issues in order to resolve or escalate as appropriate, in line with corporate standards.
* Strong interpersonal and communication skills, with the ability to liaise with both technical and non-technical audiences.
* Flexible work ethos and sound organisational/planning skills, with the ability to prioritise own workload to meet deadlines.


Any official Qualifications/Accreditations for the following would be extremely useful:
Relevant Microsoft Solutions
Barracuda Solutions
Dell Hardware (Desktop/Laptops, etc.)
ITIL3/4

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.