Service Desk Administrator – Bury - £26,000

Pertemps TM; Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading specialist fire sprinkler company in Bury is looking for a Service Desk Administrator to provide seamless support for Engineers, Clients, and Suppliers. The role entails processing calls, managing job information, and ensuring high-quality relations with all stakeholders. Competitive salary offering between £20,000 - £26,000 with additional perks including healthcare, pension scheme, and holiday allowances.

Benefits

22 days holiday + bank holidays

Healthcare & Pension scheme

Bonus scheme

Free parking on site

Qualifications

• Experience in an operational service office.
• Strong organisation skills and ability to prioritise work.

Responsibilities

• Processing call-out information from clients timely.
• Liaising with engineers/sub-contractors regarding job information.
• Updating clients via e-mail/phone.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multi-tasking

Tools

Office

Word

Excel

Job description

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Service Desk Administrator – Bury - £26,000, Manchester

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Client:

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5a1400d172d2

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Service Desk Administrator – Bury - £26,000

I am currently representing a well-established specialist fire sprinkler company based in Bury. Established in 1992, they are looking for a Service Desk Administrator to join the team.

The role will involve ensuring that the department delivers a seamless and comprehensive support function for Engineers, Clients, Suppliers and Directors.

Salary package:

•£20,000 - £26,000
•Mon to Fri 8am – 4pm or 9am – 5pm
•22 days holiday + bank holidays
•Healthcare & Pension scheme
•Bonus scheme
•Free parking on site
•15 minute walk from train station

Main Duties:

•Processing call-out information from clients in a timely manner
•Liaising with engineers/sub-contractors with regard to call-outs and sending out job information
•Accurate input of call-out/job information onto database system
•Update engineer/sub-contractor diary
•Updating clients via e-mail/phone
•Obtaining quotations/ordering/ensuring deliver to site of materials
•Raising/requesting purchase orders
•General administration duties to include: filing/post/typing
•Reasonable management requests


Person Specification:

•Be polite and well mannered.
•Possess excellent interpersonal and communication skills.
•Have the ability to multi-task.
•You must possess strong organisation skills, common sense, initiative and the ability to work independently and prioritise your work.
•To promote good relationships with all other company members.
•Establish and maintain excellent relations with contractors & suppliers.
•Establish and maintain excellent customer relationships at all times.


Experience:
•Possess experience in an operational service office.

IT Systems:
•IT literate: Office, Word, Excel, Good communication & organisational skills

Please Contact
Georgie Thain
[emailprotected]
020 7932 2800