Service Designer

Allen Lane; Hounslow; On-site; GBP 47,000 - 56,000; Full time

Job summary

Allen Lane is seeking a mid-senior level Service Designer for the London Borough of Hounslow. This role involves conducting user research, designing user journeys, and improving services to enhance community experience. The ideal candidate will have a strong background in service design and an understanding of user-centered methodologies.

Benefits

Local government pension scheme

Excellent benefits package

Qualifications

• Previous experience in service design and user research.
• Ability to translate technical concepts into non-technical language.
• Experience in supporting new ways of working that reduce costs and improve services.

Responsibilities

• Conduct in-depth user research through interviews, surveys, and usability tests.
• Design streamlined user journeys and contribute to service transitions.
• Support design decisions using insights and empathy.

Skills

Service Design

User Research

Stakeholder Engagement

Process Improvement

User-Centered Design

Job description

This range is provided by Allen Lane. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Allen Lane

Allen Lane are delighted to be supporting the London Borough of Hounslow in their search for experienced Service Designer to join the organisation on a permanent basis. This is an exciting opportunity to join the council’s Transforming Community Experience Programme and work with various teams to support process improvement, reducing complexity and ultimately making services more effective, efficient and human.

As a Service Designer you will:

• Carry out in-depth user research in the form of interviews, workshops, surveys or usability tests turning insights into actionable design directions.
• Gain a comprehensive understanding of user needs, identifying where separate interactions within the council should act as one service to meet those needs
• Support design decisions with insight and empathy, helping the wider team to develop a deep understanding of the people that use Hounslow’s services and the people who deliver them
• Design streamlined and rational user journeys
• Contribute to the service transition of user-centric projects including running pilots and ensuring the solution can be operated and owned by the service

As a Service Designer you will have:

• Previous experience working in a similar role, with a deep understanding of service design and user research
• An appreciation of business analysts, user research and user centred service design. Along with the ability to convey this importance to the wider organisation
• Experience supporting new ways of working that reduce costs and deliver better services for users
• The ability to work with stakeholders at all levels, translating technical concepts into non-technical language
• A forward thinking mindset – you’re a service designer who looks into the future whilst designing for now.

What you get in return

A salary between £47,532 - £55,620 plus a range of excellent benefits including the local government pension scheme and much more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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