Service Design & Transition Manager

Sysco International; Potters Corner; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car/ Travel Allowance

Private Medical

Early Access to Your Earnings

Flexible Time Off

Comprehensive Wellbeing & Health

Competitive Pension Scheme

Life Assurance

Exclusive Discounts

Special Sysco Product Discounts

Free Mortgage Advice

Enhanced Family-Friendly Leave

Job summary

Sysco is recruiting a Service Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. You will lead all aspects of Service Design and Transition, ensuring new and enhanced services are introduced smoothly into live operation across approximately 4,000 users.

The role requires strong ITIL knowledge, stakeholder management, and experience in complex IT environments. Hybrid work, with 2 days per week in the Ashford office, is offered.

Qualifications

• Significant experience in a complex IT service environment.
• Strong grasp of ITIL Service Management principles.
• Experience defining Service Design and Transition frameworks is desirable.
• Degree-level education or equivalent professional experience.

Responsibilities

• Lead all aspects of Service Design and Transition across Business Technology.
• Define and maintain required standards, processes and governance for new/updated services.
• Act as the link between project delivery and operational support teams.
• Ensure services are fully supported with managed risks and readiness activities.
• Drive continuous service improvement and develop robust service models.
• Oversee design and transition across multiple workstreams to deliver value.

Skills

ITIL Service Management

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Description

Sysco (whose UK operating companies include Brakes, Fresh Direct, KFF & Medina) is recruiting for a Service Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. This is an excellent opportunity for an experienced Service Management professional to play a key role in ensuring new and enhanced technology services are successfully transitioned into live operation, supporting approximately 4,000 users across the UK business.

Our role is offeringhybrid working, with 2 days a week in the Ashford office, so you must be within a commutable distance.

You will work closely with a variety of internal stakeholders, strategic vendors and outsourced partners to ensure new services and system enhancements are introduced smoothly, effectively and with minimal operational risk.

In this varied role, you will lead all aspects of Service Design and Transition across Business Technology, defining and maintaining the standards, processes and governance required to introduce new and upgraded services into production. Acting as the key link between project delivery and operational support teams, you will ensure services are fully supported, risks are managed effectively and service readiness activities are completed successfully. You will also drive continuous service improvement, develop robust service models, oversee design and transition activities across multiple workstreams and ensure services deliver value, performance and operational excellence.

We're looking for someone with significant experience working within a complex IT service environment and a strong understanding of ITIL Service Management principles. You will ideally have experience defining Service Design and Transition frameworks, introducing new services into live operations and working closely with project teams, service delivery teams and third-party vendors. Strong stakeholder management, influencing and communication skills are essential, along with the ability to balance operational risk with business requirements and manage multiple priorities effectively.

A solid understanding of enterprise technologies and service architectures would be highly beneficial, as would experience working within outsourced managed service environments. You will also possess excellent analytical and problem-solving skills, strong organisational abilities and confidence using Microsoft Office applications. ITIL qualifications, experience with change, problem and major incident management, and degree-level education or equivalent professional experience are advantageous.

Most importantly, you will demonstrate a proactive approach, resilience and a passion for service excellence. This role offers a fantastic opportunity to influence how technology services are designed, introduced and supported across the business, working closely with senior stakeholders, project teams and strategic vendors while helping shape the future direction of Service Management within Sysco.

What you’ll get:

• Car/ Travel Allowance: £5500 per annum
• Private Medical: Single Cover
• Early Access to Your Earnings: Use our dedicated Wage Stream app to access your earned salary whenever you need it, helping you manage your finances with ease and confidence.
• Flexible Time Off: Take advantage of the option to purchase additional annual leave.
• Comprehensive Wellbeing & Health Support: Benefit from our Employee Assistance Programme, offering confidential mental health support, 24/7 GP appointments, physiotherapy, flu vaccinations, eye tests and a wide range of health services for you and your family.
• Competitive Pension Scheme: Secure your future with our robust pension plan designed to help you plan long term.
• Life Assurance: Peace of mind with life assurance coverage designed to protect you and your loved ones.
• Exclusive Discounts: Enjoy access to Sysco Perks, where you’ll find discounts on everything from gym memberships to your weekly grocery shop.
• Special Sysco Product Discounts: Get the chance to purchase our food products at significantly reduced prices.
• Free Mortgage Advice: Navigate the property market with confidence thanks to complimentary expert mortgage guidance.
• Enhanced Family-Friendly Leave: Our policies support you through important life moments, offering greater flexibility and care for you and your family.