IT Change Analyst

Sysco International; Ashford, Hemel Hempstead; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance

Pension scheme

Hybrid work

Staff shop discounts

Cinema discounts

Cashback program

Recognition awards

Career progression

Job summary

Sysco International is seeking an experienced IT Change Analyst to oversee the change lifecycle with a focus on minimal business risk and maximum efficiency. You will coordinate CAB activities, analyze risks and impacts, and drive improvements across change management processes.

The role requires fluency in French and English, with a hybrid work arrangement and three days per week in the Ashford or Hemel Hempstead offices. Strong stakeholder engagement and ITIL expertise are essential.

Qualifications

• Minimum six years' experience in IT Change Management or Change Enablement.
• Strong understanding of ITIL principles, Change Enablement and Release & Deployment Management.
• Proven experience in risk assessment, impact analysis and configuration management.
• Excellent stakeholder management, communication, analytical and problem‑solving skills.
• ITIL v4 Foundation certification; cloud certification highly desirable.

Responsibilities

• Facilitate Change Advisory Board (CAB) meetings and ensure policy compliance.
• Collaborate with service owners and technical teams to improve change success rates.
• Support and enhance Change Enablement, Release and Deployment Management practices.
• Contribute to governance, audit readiness and IT service delivery excellence.

Skills

ITIL principles

IT Change Management

Release & Deployment management

Risk assessment

Impact analysis

Configuration management

Stakeholder management

Communication

Analytical thinking

Problem-solving

Education

Degree in Information Technology / Computer Science or related

ITIL v4 Foundation certification

Cloud certification (AWS/Azure/GCP)

Tools

ServiceNow

Job description

Job Description

We are seeking an experienced IT Change Analyst to oversee the IT change lifecycle, ensuring changes are implemented effectively, efficiently, and with minimal risk to the business. Working closely with cross-functional teams, you will be responsible for managing and assessing change requests, conducting risk and impact analysis, supporting governance activities, and driving continuous improvement across change management processes.

It's essential to be fluent in French and English for this position. This role is offering a hybrid working contract with 3 days per week in either the Ashford office or Hemel Hempstead office, and as such a good degree of self-motivation and flexibility is required.

The successful candidate will play a key role in facilitating Change Advisory Board (CAB) meetings, ensuring compliance with change management policies and audit requirements, and collaborating with service owners and technical teams to improve change success rates while reducing emergency changes. You will also support and enhance Change Enablement, Release and Deployment Management practices, helping to ensure the smooth delivery of IT services across the organisation.

To be successful in this role, you will have at least six years' experience in IT Change Management or Change Enablement, together with a strong understanding of ITIL principles, particularly Change Enablement and Release and Deployment Management. You will possess proven experience in risk assessment, impact analysis, and configuration management, as well as excellent stakeholder management, communication, analytical, and problem-solving skills. Experience working with enterprise service management platforms such as ServiceNow would be advantageous.

Applicants should hold a degree in Information Technology, Computer Science, or a related discipline, along with an ITIL v4 Foundation certification. A cloud-based certification in AWS, Microsoft Azure, or Google Cloud Platform is highly desirable.

This is an excellent opportunity for a change management professional with expertise in ITIL, cloud technologies, change enablement, and release management to play a pivotal role in maintaining governance, reducing operational risk, and supporting successful IT service delivery.

What we offer:

• A competitive salary
• Generous holiday allowance, with option to purchase 5 additional holiday days
• Pension scheme
• Hybrid working contract
• Huge discounts on all sorts of lovely food and award-winning products through our staff shop
• Discounts on Cinema tickets, shopping and earn cashback on purchases with Sysco Perks
• Recognition awards and Incentives
• Career progression opportunities - being part of the Sysco group, the world's leading foodservice business, opens up a world of possibility