Service Design & Transition Manager

TieTalent; Gloucester; On-site; GBP 55,000 - 70,000; Full time

Job summary

A leading company is seeking a Service Design and Transition Manager to lead the design and transition of managed services. This role requires collaboration with teams to ensure efficient service delivery and operational excellence. Ideal candidates will have a strong background in service management and a passion for IT services.

Qualifications

• Experience in service design and transition in a corporate environment.
• Strong knowledge of ITIL processes and service management.

Responsibilities

• Manage service design and transition activities for technology products.
• Facilitate workshops and manage documentation for service delivery.

Skills

Service Design

Transition Management

ITIL Knowledge

Project Management

Education

Bachelor's Degree in IT or related field

Tools

Service Design Packs

Documentation Tools

Job description

An established industry player is seeking a Service Design and Transition Manager to lead the design and transition of managed services. This pivotal role involves collaborating with various teams to ensure efficient service delivery and operational excellence. You will be responsible for translating high-level requirements into actionable service designs while adhering to established frameworks. If you are passionate about IT services and have a strong background in service management, this opportunity offers a dynamic environment where you can contribute to innovative solutions and drive customer success. Join a vibrant community dedicated to delivering exceptional service and transforming technology-based offerings.

Qualifications

• Experience in service design and transition in a corporate environment.
• Strong knowledge of ITIL processes and service management.

Responsibilities

• Manage service design and transition activities for technology products.
• Facilitate workshops and manage documentation for service delivery.

Skills

Service Design, Transition Management, ITIL Knowledge, Project Management

Education

Bachelor's Degree in IT or related field

Tools

Service Design Packs, Documentation Tools

Role Overview

The Service Design and Transition Manager is responsible for designing and transitioning new or changed managed services within the CX and Managed Service framework, managing all aspects of service design and facilitating implementation within Customer Operations and for clients.

Role Mission

At Claranet, our support teams ensure customers maximize our product portfolio, fostering a culture of collaboration, learning, and opportunity among service and technology experts, executing operations with pride and efficiency.

Objectives and Key Results

This role is critical for growing our Managed Services Portfolio by designing, delivering, and transitioning scalable technology services. The role ensures services and operational architecture meet contractual requirements and are transitioned effectively into operational support.

Key Deliverables

Translate high-level requirements with practice leads, adhere to transition frameworks, align customer-facing processes, and deliver end-to-end design and transition outputs.

Duties and Responsibilities

• Manage service design and transition activities for technology products, vendor onboarding, and customer transitions per the CX & Managed Service framework.
• Engage early with sales pipelines to incorporate service design considerations.
• Lead workshops for propositions, impact assessments, RAID management, Early Life Support, lessons learned, and continual improvements across stakeholders.
• Coordinate with Solution Architecture to include managed services in Statements of Work and cost models.
• Document workshop outputs and manage service rehearsals with stakeholders.
• Develop and review Service Design Packs and documentation.
• Maintain documentation standards and workload trackers for stakeholder access.
• Participate in the Managed Service Operations Delivery board for approvals and risk management.
• Ensure services are manageable and supportable according to documented models.