Service Design & Transition Lead

TN United Kingdom; London; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Design & Transition Lead to oversee IT service design and operational readiness. In this pivotal role, you'll develop and implement strategies that ensure seamless transitions and service readiness. You'll collaborate with various stakeholders, manage operational aspects, and drive continuous improvements in service delivery. This is a fantastic opportunity to join a forward-thinking company that values diversity and inclusion, offering hybrid working and a range of benefits to support your career development and well-being.

Benefits

Hybrid Working

Private Medical Insurance

Staff Discount Cards

Qualifications

• Strong background in IT Service Management and operational effectiveness.
• Experience in service design and transition within Agile and DevOps environments.

Responsibilities

• Developing and implementing a Service Design and Transition Plan aligned with strategic objectives.
• Managing relationships with internal, client, and senior stakeholders.

Skills

IT Service Management

Service Design

Agile Methodologies

DevOps Practices

Stakeholder Management

Cloud Services

Excellent Communication

Tools

ServiceNow

SharePoint

Excel

Jira

Job description

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Service Design & Transition Lead, London

Client: Currys

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: efe42e4d8d2f

Job Views: 5

Posted: 24.04.2025

Expiry Date: 08.06.2025

Job Description:

Waterloo - Hybrid Working
12 Month Fixed Term Contract
Full Time

Grade 4

At Currys, we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As the Service Design and Transition Lead at Currys, you will oversee the design, transition, and operational readiness of IT services. Your role involves governing the project lifecycle to ensure a successful handover from project delivery into Operations.

Role overview:

Responsibilities include:

• Developing and implementing a Service Design and Transition Plan aligned with strategic objectives and Project Delivery Plans, ensuring service readiness and effective transition outcomes.
• Crafting and confirming support models that manage a multi-partner and platform technology ecosystem.
• Ensuring solutions meet observability standards for proactive management of service outages and performance issues.
• Managing relationships with internal, client, and senior stakeholders to ensure clear communication and alignment with business needs.
• Overseeing the integration of Non-Functional Requirements, managing transition of Run Costs, and ensuring operational sustainability.
• Providing operational teams with training, runbooks, and producing high-quality service design, transition documents, and a Supplier Handbook.
• Driving continuous process improvements, representing service readiness in the Service Assurance Board, and fostering a collaborative culture.

Your main duties include developing and implementing plans, managing stakeholder relationships, overseeing operational and financial aspects, providing training and documentation, and driving process enhancements.

Requirements:

• Strong background in IT Service Management and operational effectiveness.
• Experience in service design and transition within Agile and DevOps environments.
• Ability to manage relationships with stakeholders and vendors.
• Knowledge of project delivery methodologies (Agile and Waterfall).
• Proficiency in cloud services, DevOps practices, ServiceNow, SharePoint, Excel, and Jira.
• Excellent communication skills and ability to produce high-quality documentation.
• A proactive approach to customer service and operational excellence.

We offer benefits such as hybrid working, private medical insurance, and staff discount cards. Join us to develop your career, access training, and make a positive impact on people and the planet. We are committed to diversity and inclusion, and we welcome applications from all backgrounds. For assistance during the application process, please email [emailprotected].