Service Design and Transition Manager

TN United Kingdom; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Service Design and Transition Manager to lead and innovate in service design and transition processes. This role involves close collaboration with leadership to develop robust strategies and templates that enhance service quality and consistency. You'll be responsible for mentoring team members, promoting the organization through various channels, and managing multiple projects. If you have a strong background in ITIL processes and a passion for continuous improvement, this opportunity allows you to make a significant impact while enjoying a flexible working environment and numerous professional development perks.

Benefits

Flexible benefits allowance

Health plans

Life assurance

Holiday entitlements

Hybrid working

Discounts

Referral schemes

Opportunities for professional development

Social activities

Community involvement

Qualifications

• Extensive experience in ITIL service processes and large-scale service management.
• Proficiency in designing new service structures and managing service transitions.

Responsibilities

• Provide thought leadership in Service Design and Transition strategy.
• Support and mentor team members in the Service Design and Transition function.

Skills

ITIL service processes

Service design

Service transition

Interpersonal skills

Presentation skills

Mentoring

Tools

Service management tools

Job description

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Service Design and Transition Manager, London

Client: BJSS

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 4d48ae4907fa

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust and repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.

Objectives: Create artefacts that can be reused across multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition. Key activities include:

• Service Discovery: support current support assessments and maturity evaluations.
• Service Design: define scope, model, SLAs, processes, support tools, roles, reports, transition plans, security, and third-party integrations.
• Service Transition: develop transition plans, milestones, acceptance criteria, support processes, setup tools, and establish handover procedures.

People Management: Support and mentor team members in the Service Design and Transition function.

Raising awareness of BJSS (Managed Services): Promote BJSS internally and externally through events, conferences, and communication channels.

Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, pre-sales, and provide consultancy for client engagements. Work flexibly across multiple managed service projects.

About You:

• Lead by example with responsibility and continuous improvement mindset.
• Strong interpersonal and presentation skills.
• Ability to inspire, motivate, mentor, and give effective feedback.
• Ambitious, enthusiastic, and committed to growth and positive culture.

Experience:

• Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
• Experience in Service Operations and managed service architectures.
• Proficiency with service management tools and designing new service structures.

Some of the Perks:

• Flexible benefits allowance and health plans.
• Life assurance, holiday entitlements, hybrid working, discounts, referral schemes, and more.
• Opportunities for professional development, social activities, and community involvement.