Service Design and Transition Manager

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking a Service Design and Transition Manager in Manchester. The role involves leading service design strategies, mentoring team members, and ensuring high-quality service delivery. The ideal candidate will have extensive experience in ITIL processes and a strong leadership presence. This position offers a hybrid working model and various perks.

Benefits

Flexible benefits allowance

Industry-leading health and wellbeing plans

Life Assurance (4x salary)

25 days annual leave plus bank holidays

Hybrid working model

Discounts from retail and utility brands

Referral schemes

Training opportunities

Qualifications

• Extensive experience with ITIL service processes and service design.
• Experience in Service Operations within Managed Services.

Responsibilities

• Provide input to Managed Service Design and Transition Strategy.
• Create reusable artefacts for Service Discovery, Design, and Transition.
• Support and mentor team members in Service Design and Transition.

Skills

Interpersonal Skills

Communication Skills

Leadership

Continuous Improvement Mindset

Tools

Service Management Tools

Job description

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Service Design and Transition Manager, Manchester

Client: BJSS

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: cf1cd250ce09

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

About the Role

As the Service Design and Transition Manager, you will work closely with the Service Design and Transition Lead and have the following key responsibilities:

• Thought Leadership: Provide input to our Managed Service Design and Transition Strategy; help develop robust and repeatable templates for Service Design, Transition & Acceptance processes; align Service Design and Transition with business processes.
• Objectives: Create reusable artefacts for multiple clients to ensure high quality and consistency in Service Discovery, Design, and Transition. This includes supporting current service discovery, defining service support scope, designing service packages, establishing support models, SLAs, processes, roles, and tools, and planning service transition activities.
• People Management: Support and mentor team members in the Service Design and Transition function.
• Raising awareness of BJSS (Managed Services): Promote internal and external awareness through participation in events, townhalls, conferences, and meetups.
• Collective Management Responsibilities: Support recruitment, learning & development, marketing, business development, bids, pre-sales, and provide consultancy for client engagements. Support early Managed Service involvement in client conversations and work flexibly across multiple engagements.

About You

We’d love to hear from you if:

• You lead by example and take responsibility.
• You have a mindset for continuous improvement.
• You possess strong interpersonal and communication skills.
• You can inspire, motivate, and mentor team members.

Overall, you are ambitious, enthusiastic, and eager to help grow BJSS while maintaining a positive working culture.

Experience

• Extensive experience with ITIL service processes, service design, transition, and large-scale service management.
• Experience in Service Operations within Managed Services.
• Proven ability to design and implement new service structures meeting customer needs, including presentations and bid support.
• Familiarity with various service management tools.
• Experience in designing and implementing new service architectures.

Some of the Perks

• Flexible benefits allowance.
• Industry-leading health and wellbeing plans.
• Life Assurance (4x salary).
• 25 days annual leave plus bank holidays.
• Hybrid working model with flexibility between office, client site, and WFH.
• Discounts from retail and utility brands.
• Referral schemes, holiday buy/sell options, electric vehicle scheme.
• Training opportunities, professional certifications, and unlimited access to learning resources.
• Opportunities to get involved in diversity initiatives and social events.