Service Delivery Specialist, Service Delivery Specialist

Pilgrim's Europe; Staines-upon-Thames; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Service Delivery Specialist, where your passion for technical service and personal development will shine. In this role, you will provide expert 2nd line support, ensuring the seamless operation of IT systems across the UK and Europe. Collaborate with colleagues, including Executive Directors, to enhance service delivery and proactively maintain IT environments. This is an exciting opportunity to be part of a dynamic team committed to excellence and innovation in the food industry, where your contributions will have a meaningful impact on everyday operations.

Qualifications

• 3+ years experience in IT systems support and project delivery.
• Expertise in Microsoft products and audio-visual equipment.

Responsibilities

• Provide on-site 2nd line technical support across UK & Europe.
• Engage in service improvements and project participation.

Skills

Technical Support

Incident Management

Problem Identification

Customer Service

Education

IT Systems Support

Tools

Microsoft 365

SCCM

Intune

Autopilot

JAMF

Job description

This is a {Contract Type} , Full Time vacancy that will close in 6 days at 17:00 BST .

My job

As part of the Service Delivery team, you will be working across a broad range of technologies and liaising with multiple areas of the business to support our environment. Technical Service will be your passion with hunger for learning and personal development. As a Service Delivery Specialist, you will be supporting your colleagues in delivering exemplary service. You will be responsible for provision of specialist technical support, control and proactive maintenance across the end-user environment. Providing hands-on on-site technical support and guidance to colleagues, including Executive Directors. Ensuring the delivery of service meets availability/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service.

What will you be doing?

• To provide on-site specialist 2nd line technical support and administration of Pilgrim’s desktop and audio-visual hardware across UK & European territories
• To act as ambassadors for the IT department – providing a professional and efficient service to colleagues
• To provide specialist support and guidance to Executive Directors
• To act as point of contact on technical issues for IT through incident resolution
• Participation and engagement in projects/service improvements
• Perform problem identification and root cause analysis for complex issues
• Perform regular health checks identifying and recommending any potential service improvements
• Participation and engagement in projects/service improvements impacting Infrastructure Services
• Identification ownership and implementation of proactive maintenance plans including essential upgrades and software patches
• Monitor and review service performance at a component level e.g. desktop performance issues, production of reports including recommendations for risk mitigation

What will I need?

• Essential 3 years+ experience of delivering, maintaining, and supporting IT systems remotely/on-site in a second line and project delivery role
• Asset management including recondition and redistribution of computer hardware
• Technical and Service Knowledge of the following:
  • Microsoft products; Windows 10 & 11, Microsoft 365, SCCM, Intune, and Autopilot
  • Support company-enrolled mobile devices (JAMF)
  • Support managed print solutions/hardware
  • Support audio-visual equipment
  • Network routing, switching and patching
  • VOIP telephony config and support

The company

Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.