Service Delivery Specialist

ZipRecruiter; Broxbourne; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading UK-based Managed Service Provider is seeking a Service Delivery Specialist to manage telecoms projects, including LAN/WAN installations and migrations. This role requires strong technical knowledge and the ability to communicate effectively with clients and internal teams. If you have experience in this field and possess excellent organizational skills, we invite you to apply and join an expanding dynamic team.

Qualifications

• Previous experience in Service Delivery or Project Coordination within telecoms.
• Strong understanding of LAN/WAN, VoIP systems, and service migrations.
• Ability to manage multiple projects under tight deadlines.

Responsibilities

• Oversee end-to-end service delivery for LAN/WAN provisioning.
• Act as primary contact for clients, managing communication and issue resolution.
• Coordinate teams and suppliers to ensure successful project implementation.

Skills

Communication

Stakeholder Management

Project Coordination

Documentation

Job description

Job Description

Job Title: Service Delivery Specialist - Telecoms / MSP
Location: Broxbourne - Hybrid Working Available
Salary: £35,000 - £40,000 DOE
Contract Type: Full-time, Permanent

We're working with a leading UK-based Managed Service Provider (MSP) specialising in delivering tailored connectivity, voice, and infrastructure solutions to business clients across the UK. Due to continued growth, they are now seeking a Service Delivery Specialist with experience in coordinating network and telecoms projects - particularly involving LAN/WAN installations, migrations, and number porting.

This is an excellent opportunity for a hands-on service delivery professional with a strong understanding of network environments and provisioning processes.

Key Responsibilities as a Service Delivery Specialist:

• Oversee and manage the end-to-end delivery of services including LAN/WAN provisioning, number porting, service migrations, and on-site or remote installations




• Act as the primary point of contact for clients during the delivery lifecycle, ensuring transparent communication and issue resolution




• Coordinate internal technical teams and third-party suppliers to ensure successful implementation of network and telecoms solutions




• Ensure projects are delivered in line with SLAs and customer expectations, escalating any delays or issues where necessary




• Maintain accurate service documentation, schedules, and reports throughout the delivery process




• Support continuous improvement efforts across service operations to enhance customer experience and delivery efficiency

Requirements as a Service Delivery Specialist:

• Previous experience in a Service Delivery, Provisioning, or Project Coordination role within a telecoms or MSP environment




• Proven background working with LAN/WAN solutions, broadband and leased line installations, VoIP systems, or hosted telephony




• Strong understanding of number porting procedures, connectivity provisioning, and service migrations




• Ability to manage multiple projects simultaneously, often under tight deadlines




• Excellent communication and stakeholder management skills




• Strong documentation and reporting capabilities using delivery platforms or ticketing systems

• Experience with SIP, fibre installations, SD-WAN, firewalls, or network switches is

Interested?
If you're a detail-oriented service delivery professional with telecoms and MSP experience - particularly in LAN/WAN and provisioning - we'd love to hear from you.

Click apply now!