Senior Client Service Delivery Specialist

Aon Corporation; London; On-site; GBP 35,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Client Service Delivery Specialist to enhance client service and drive process improvements. This hybrid role offers the flexibility to work both virtually and from the London office, providing a structured career path and ongoing development. You will engage with broking teams on complex insurance contracts, manage technical activities, and collaborate with various stakeholders to ensure outstanding outcomes for clients. If you're detail-oriented, a skilled communicator, and passionate about the insurance industry, this is the perfect opportunity to make a significant impact in a supportive and inclusive environment.

Benefits

Discretionary bonus

Pension and life assurance scheme

Private medical care

Cycle to work scheme

Virtual GP

Employee assistance programme

Workplace savings scheme

Global Wellbeing Days

Qualifications

• Experience in the insurance industry is essential for this role.
• Strong communication and organizational skills are crucial.

Responsibilities

• Manage key technical activities in the broking/placement process.
• Engage with broking teams and handle complex post-placement queries.
• Collaborate with various teams to meet divisional targets.

Skills

Attention to detail

Ability to work to deadlines

Teamwork

Insurance industry experience

Understanding of insurance risk

Listening skills

Organizational skills

Presentation skills

Communication skills

Willingness to learn

Tools

Microsoft Word

Microsoft Excel

Job description

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Senior Client Service Delivery Specialist - Global Broking Centre

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients?

Do you thrive in making a difference in your role and continually seek to improve processes?

Are you looking for a role that offers you a structured career path and ongoing development?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Senior Client Service Delivery Specialist will involve:

1. Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
2. Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
3. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing.
4. Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
5. Providing SME technical placement advice to the Brokers as required.
6. Complex post placement query handling.
7. Liaising with underwriters and Aon network offices.
8. Sharing best practices.
9. Presenting ideas on process improvements. Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
10. Collaborating with Client Service Delivery colleagues to meet divisional targets.
11. Representing CSD in certain GBC-wide technical slip reviews.

How this opportunity is different

The Client Service Delivery team has created value by sharing best practices, removing duplication, and standardising ways of working - we ensure activities are allocated appropriately. Right people, right skills, right activities.

This role provides you with the opportunity to collaborate with various teams (internally and externally) including, broking teams, underwriters, offshore providers, operations, and fiduciary.

You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have the skills and ability to progress your career at Aon.

Skills and experience that will lead to success.

1. High attention to detail.
2. Ability to work to deadlines.
3. Ability to work individually and in a team.
4. Relevant experience within the insurance industry required.
5. Understanding of insurance risk.
6. Excellent listening, organisation, and presentation abilities.
7. An organised, highly personable, and approachable individual, who is a skilled communicator.
8. Willingness to learn and share knowledge.
9. Understanding of Word and Excel.
10. Technical knowledge and an in-depth understanding of the process from pre to post placement.
11. Subject matter expert providing technical guidance and support to brokers on complex risks.

What's in it for you

1. Discretionary bonus.
2. Pension and life assurance scheme.
3. Private medical care.
4. Cycle to work scheme.
5. Virtual GP and employee assistance programme.
6. Workplace savings scheme.
7. Two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself.
8. Structured onboarding & training process.

How we support our colleagues

As part of a growing worldwide organisation, there are numerous opportunities to further your career, which is supported by comprehensive training and development as well as professional exams. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [e-mail].

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.