Service Delivery & SLA Analytics Analyst

Airbus; Newport; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Profit sharing

Pension scheme

Car leasing

Free onsite parking

Season ticket loan

Tax-free tech scheme

Discounted shopping

Wellbeing programme

Job summary

Airbus Cyber Security is seeking a Service Delivery Coordinator to join our Newport team. You will report to the Support Programme Manager and help ensure we meet contract obligations while driving data analytics, monitoring service levels and supporting continuous process improvements in a fast-paced environment.

The role requires experience in data analytics, reporting on SLAs, and coordinating administrative tasks across cyber programmes.

Qualifications

• Experience of data analytics, collating metrics, and producing detailed reports or graphical data.
• Experience of service delivery coordination, administrative support, or task management.
• Experience of utilizing strong interpersonal and communication skills to engage effectively with diverse internal and external stakeholders.
• Experience of identifying operational efficiencies and making constructive suggestions to improve team processes.

Responsibilities

• Conduct data analytics and collate complex information to create comprehensive reports, metrics, and graphical data.
• Measure and track Service Level Agreements (SLAs) to ensure strict adherence to customer contracts and service expectations.
• Coordinate regular, essential administrative and support tasks required to maintain compliance across cyber programmes.
• Make constructive suggestions to continuously improve internal processes, reporting tools, and team work practices.
• Collaborate with a wide range of internal and external stakeholders, ensuring clear communication and alignment.
• Maintain high standards of customer support while adapting rapidly to the evolving needs of a fast-paced cyber security environment.

Skills

Data analytics

Reporting & SLAs

Stakeholder management

Communication

Job description

Airbus Cyber Security is seeking a Service Delivery Coordinator to join our Newport team. You will report to the Support Programme Manager and help ensure we meet contract obligations while driving data analytics, monitoring service levels and supporting continuous process improvements in a fast-paced environment.

The role requires experience in data analytics, reporting on SLAs, and coordinating administrative tasks across cyber programmes.