Service Delivery Operations Manager

The Salvation Army; Canterbury; On-site; GBP 67,000 - 70,000; Full time

Benefits offered by this job

Additional leave annually

Confidential counselling

Subsidised flu vaccinations

Discounted Medical Insurance

Retail discounts

Job summary

The Salvation Army Canterbury is seeking a Service Delivery Operations Manager to provide day-to-day operational leadership across our Driver Programmes, delivering consistent, high-quality services across multiple locations. You will lead teams, manage workloads and drive continuous improvement to support participants and communities.

You will work with Coordinators and Administrators, translate programme direction into effective day-to-day service delivery, and ensure systems, processes and

Qualifications

• Experience in operational or service delivery leadership.
• Strong people leadership with capability building.
• Highly organised with ability to manage competing priorities.
• Excellent problem-solving and continuous improvement skills.

Responsibilities

• Provide operational leadership and oversight across Driver Programme services and locations.
• Lead, support and develop Coordinators and Administrators to achieve consistent service delivery.
• Plan and manage workloads, service capacity, resources and changing priorities.
• Monitor programme performance and service delivery, identifying risks and actions.
• Strengthen systems and processes to improve efficiency and quality.
• Lead practical service improvements and implement programme changes.

Skills

Operational leadership

People leadership

Planning & workload management

Performance monitoring

Continuous improvement

Microsoft 365 proficiency

Effective communication

Problem solving

Tools

Microsoft 365

Job description

Location: Canterbury

Service Delivery Operations Manager

• Community-minded and values-driven
• Practical and supportive people leader
• Highly organised with strong operational judgement
• Solutions, systems and improvement focused

About the Business:

The Salvation Army Driver Programmes delivers community-based driver licensing, driver education, road safety and behaviour change services across Christchurch and rural South Island communities. We support people and whānau who experience barriers to obtaining, progressing or maintaining a driver licence, helping create pathways to employment, education, independence, wellbeing and safer participation within their communities.

Our services are delivered by teams working across different locations and communities, with a strong focus on reducing barriers and providing consistent, participant-centred support while responding to local needs.

About the Role:

As Service Delivery Operations Manager, you will provide day-to-day operational leadership across our Driver Programmes, supporting teams to deliver consistent, effective and high-quality services across multiple locations.

This is a hands-on leadership role with responsibility for people, service delivery, operational planning, performance and continuous improvement. You will work closely with Coordinators and Administrators to manage workloads and service demands, strengthen ways of working, and ensure teams have the systems, processes and support they need to deliver positive outcomes for participants and communities.

You will work alongside the Driver Programme Strategy Manager and Instructor Trainer & Testing Manager, with a clear focus on translating programme direction into effective day-to-day service delivery.

What will your responsibilities be:

• Provide operational leadership and oversight across Driver Programme services and locations.
• Lead, support and develop Coordinators and Administrators to achieve consistent and effective service delivery.
• Plan and manage workloads, service capacity, resources and changing operational priorities.
• Monitor programme performance and service delivery, identifying risks, pressures and areas requiring action.
• Strengthen operational systems, processes and ways of working to improve efficiency, consistency and quality.
• Lead practical service improvements and support the effective implementation of programme and operational changes.

Our ideal candidate will:

• Have proven experience in operational or service delivery leadership, with the ability to coordinate people, workloads and priorities effectively.
• Be a practical and supportive people leader, able to build capability, set clear expectations and support staff to perform at their best.
• Be highly organised and forward-thinking, with the ability to anticipate service needs, manage competing priorities and respond effectively when circumstances change.
• Have strong problem-solving and continuous improvement skills, with the ability to identify issues and turn them into practical, sustainable solutions.
• Be confident using Microsoft 365 and digital business systems, with the ability to use information, reporting and technology to support effective ways of working.
• Have sound judgement and decision-making skills, including the confidence to manage operational issues and know when matters need to be escalated.
• Be a clear and collaborative communicator who can build effective working relationships across teams and locations.
• Be community-minded, culturally responsive and values-driven, with a genuine commitment to achieving positive outcomes for people and whānau.

Our offer to you:

• An additional working week of Salvation Army leave awarded annually on 1 July
• Free confidential counselling services to support your wellbeing
• Subsidised flu vaccinations
• Discounted Medical Insurance with Southern Cross
• TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7

Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'

This role is permanent/full time and hours worked will be 37.5 per week.

The starting salary for this role will fall between $89,000 and $ 93,000 per annum.

The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.

Children's Worker Classification Statement (per Children's Act 2014): Applicants with a Schedule 2 conviction must provide an Exemption Certificate for Core Children’s Worker roles or undergo an internal assessment for all other Salvation Army roles

The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.