Head of Strategic Operations

The Salvation Army UK and Ireland Territory; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A charitable organization in Greater London is seeking a strategic, people-centred leader for a pivotal role in driving cross-organisational alignment within Fundraising, Marketing, and Communications. The successful applicant will lead high-impact initiatives to enhance campaign delivery and collaboration across departments. Ideal candidates should possess substantial experience in project leadership within complex environments and demonstrate a passion for building high-performing teams. This role offers an opportunity to significantly influence operations and income generation activities.

Qualifications

• Substantial experience in strategic project leadership within complex organisations.
• A track record in integrated communications or campaign planning.
• A passion for building high-performing teams that thrive together.
• Ability to influence at a senior level and inspire and motivate colleagues.

Responsibilities

• Lead or support cross-functional initiatives to drive alignment and collaboration.
• Contribute to the development of campaign strategy and ensure consistent messaging.
• Advise on operational effectiveness and foster collaboration across teams.
• Influence delivery to improve campaign engagement across income generation activities.

Skills

Strategic project leadership

Integrated communications

Team building

Influencing senior level

Job description

Overview

Working hours: Minimum of 35 hours per week, working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ

Interview Date: To be confirmed

We’re looking for a strategic, people-centred leader to step into this pivotal role. Working across Fundraising, Marketing, PR and Communications, and Faith & Membership, you’ll drive cross-organisational alignment, improve campaign delivery, and strengthen collaboration across functions.

Reporting to both the Director of Fundraising and the Director of Marketing you will lead or support a series of high-impact, cross-functional initiatives, including the development of our flagship Christmas campaign, ensuring consistent messaging, joined-up planning, and efficient use of resources.

You’ll be a strategic enabler able to advise on operational effectiveness, fostering greater collaboration across teams, and support the Communications Service Leadership Team in delivering business-critical operations.

This is a rare opportunity to influence how we work across the Communications Service, laying the groundwork for more connected, coordinated delivery across all income generation and engagement activities.

Responsibilities

• Lead or support cross-functional initiatives across Fundraising, Marketing, PR and Communications, and Faith & Membership to drive alignment and collaboration.
• Contribute to the development of campaign strategy and ensure consistent messaging and efficient use of resources.
• Advise on operational effectiveness and foster collaboration across teams; support the Communications Service Leadership Team in delivering business-critical operations.
• Influence cross-organisational delivery to improve campaign delivery and engagement across income generation activities.

Qualifications / Requirements

• Substantial experience in strategic project leadership within complex organisations
• A track record in integrated communications, or campaign planning
• A passion for building high-performing teams that thrive together
• Ability to influence at a senior level and inspire and motivate colleagues

Application notes

If you are an ambitious experienced operational leader looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references and proof of right to work in the UK

For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.

Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.

We reserve the right to close this advert earlier if we feel that we have received sufficient applications.

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.