Service Delivery & Operations Director

TD SYNNEX UK&I; Liverpool; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

TD SYNNEX UK&I seeks a Marketing Operations Leader to oversee digitally led, data-driven marketing programs across Europe. This role involves managing a team of around 35 professionals, ensuring operational excellence, and driving collaboration across teams while aligning execution with strategic goals. A commitment to diversity and continuous learning is at the core of our workplace culture.

Benefits

Health insurance

Paid leave

Retirement plans

Elearning courses for development

Qualifications

• 10–15 years of relevant experience in marketing operations.
• 5–8 years of people management experience.
• Experience in marketing agencies or shared service environments.

Responsibilities

• Lead planning, execution, and delivery of marketing programs.
• Manage operational performance of service delivery teams.
• Continuously improve service processes and workflows.

Skills

Stakeholder management

Analytical mindset

Leadership

Job description

Why Choose TD SYNNEX:

As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently

At our core, we’re a company that cares and we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.

Our employees tell us TD SYNNEX is a great place to work due to the strong team environments, the family feel to the organisation, the flexibility available and the caring and supportive nature of our managers and colleagues.

We all pitch in to assist others as needed! We also offer great learning opportunities to grow professionally and personally through dedicated learning platforms, focused development plans and from your colleagues.

Job Purpose

This leadership role is responsible for the delivery of digitally led, data-driven marketing programs across Europe. The successful candidate will oversee a team of approximately 35 professionals, ensuring the operational excellence, efficiency, and effectiveness of campaign execution.

A key part of the role includes working within a shared services model, driving collaboration across teams and aligning marketing execution with strategic business goals.

The ideal candidate combines

Key Responsibilities

• Lead the planning, execution, and delivery of marketing programs for vendors and clients, ensuring they are on time, on budget, and aligned with brand and business goals.

• Manage the operational performance of service delivery teams, maintaining high standards of quality, efficiency, and customer satisfaction.

• Ensure optimal resource utilization and manage budgets effectively to drive cost-efficiency and value for money.

• Continuously improve service processes and workflows, leveraging data and insights to inform decisions and drive operational innovation.

• Design and evolve the shared services delivery model to enhance consistency, scalability, and efficiency across regions and functions.

Knowledge, Skills, and Experience

• 10–15 years of relevant professional experience in marketing operations, program delivery, or related fields

• 5–8 years of direct people management experience

• Experience in marketing agencies, shared service environments or or business/operational excellence functions.

• Strong commercial and analytical mindset, with the ability to align execution to business impact

• Excellent communication, stakeholder management, and leadership skills

What do we offer:

• Hybrid work

• We value continuous learning and provide a clear progression plan.

• We providecomprehensive benefitsincludinghealth insurance, paid leave, retirement plans, and more

"At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent, and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required."

#LI-CD2

#LI-HYBRID

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!