Service Delivery Officer: Homes, Care & Provision

Wokingham-Borough-Council; Wokingham; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Generous Annual Leave

GP Helpline

Employee Assistance Programme

Free Onsite Gym

Salary Sacrifice Schemes

Local & Lifestyle Discounts

Move through Menopause Course

Sports & Social Group Activities

And more!

Job summary

Wokingham Borough Council is seeking a Service Delivery Officer to join the Children’s Service Delivery team in a full-time, permanent capacity at Shute End, Wokingham. You will split responsibilities across Residential Homes and the Fostering service finance tasks, supporting frontline practitioners and driving service improvements for children and families.

The role requires strong interpersonal skills, sound financial knowledge, and the ability to manage confidential information in a busy

Qualifications

• Excellent interpersonal and organisational skills
• A high level of written and oral communication skills
• Sound knowledge of financial processes, with strong numeracy skills and the ability to manage financial information accurately
• Experience of minuting/recording of high-level meetings
• Experience of working with confidential and sensitive information
• The ability to work under pressure

Responsibilities

• Assisting the Registered Manager and team in facilitating multi-agency statutory meetings, answering calls and emails, and managing inboxes
• Overseeing all areas of finance for the service, collating key performance indicators and essential data for Ofsted inspections
• Assisting the service in making sure all necessary documentation is recorded and stored on the system, ensuring statutory deadlines are met.
• Assisting the Fostering Finance Officer with financial assessments to support adoption and special guardianship order allowance decisions, and assisting with the coordination of payment runs for our carers.

Job description

Service Delivery Officer: Homes, Care & Provision

Employer: Wokingham Borough Council
Salary: £29,542 - £32,047 per annum (plus benefits)
Location: Shute End, Wokingham
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 18/10/2026 at 23:00
Reference: 713048

We have an excellent opportunity for a Service Delivery Officer to join our Children's Service Delivery team here at Wokingham Borough Council, on a full-time, permanent basis.

This is a split role supporting both the Residential Homes and the Finance Officer within the Fostering service.

As a Service Delivery Officer, you will collaborate with our front-line practitioners and actively participate in the development and enhancement of services to better serve children, young people, and their families.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

• Generous Annual Leave - 27 days per annum (rising by 5 days with 5 years continued local government serviced), plus Bank Holidays
• GP Helpline- Available 7 days a week
• Employee Assistance Programme- Including a 24/7Your CareHelpline
• Free Onsite Gym- Located at Shute End Offices, Wokingham
• Salary Sacrifice Schemes- IncludingCarandCycle to Work schemes
• Local & Lifestyle Discounts- Save on shopping, entertainment, dining out & more
• Move through Menopause Course
• Sports & Social Group Activities– Including running, football, cricket & more
• And more!

Key Responsibilities:

• Assisting the Registered Manager and team in facilitating multi-agency statutory meetings, answering calls and emails, and managing inboxes
• Overseeing all areas of finance for the service, collating key performance indicators and essential data for Ofsted inspections
• Assisting the service in making sure all necessary documentation is recorded and stored on the system, ensuring statutory deadlines are met.
• Assisting the Fostering Finance Officer with financial assessments to support adoption and special guardianship order allowance decisions, and assisting with the coordination of payment runs for our carers.

Candidate Requirements:

• Excellent interpersonal and organisational skills
• A high level of written and oral communication skills
• Sound knowledge of financial processes, with strong numeracy skills and the ability to manage financial information accurately
• Experience of minuting/recording of high-level meetings
• Experience of working with confidential and sensitive information
• The ability to work under pressure

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Interview date: TBC

AI in Applications:

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.