Service Delivery Officer - Family Help Pods

Wokingham-Borough-Council; Wokingham; Presencial; GBP 30.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous Annual Leave

GP Helpline

Employee Assistance Programme

Free Onsite Gym

Salary Sacrifice Schemes

Local & Lifestyle Discounts

Move through Menopause Course

Sports & Social Group Activities

And more!

Descripción de la vacante

Wokingham Borough Council is seeking a Service Delivery Officer to join the Children’s Service Delivery team on a full-time, permanent basis. You will support social workers, lead practitioners and managers within our Family Help pods, coordinating business support and ensuring high standards of data and governance.

The role offers a wide range of employee benefits and opportunities to help develop services for children and families, including managing diaries, meetings and financial processes

Formación

• Excellent interpersonal and organisational skills.
• Strong written and verbal communication.
• Knowledge of financial processes with numeracy.
• Experience in administering and accurately recording high-level meetings.
• Experience of handling confidential and sensitive information.
• Ability to work under pressure.

Responsabilidades

• Maintain accurate and compliant case records, documentation and data across children’s social care systems, ensuring statutory deadlines and performance requirements are met.
• Coordinate and administer multi-agency meetings, including arranging logistics, preparing agendas, circulating documents and monitoring follow-up actions.
• Provide business support to social work pods by managing diaries, appointments, staff rotas, calendars, shared mailboxes and enquiries, acting as a key point of contact.
• Process financial administration, including purchase orders, invoices, petty cash, payment cards and emergency client payments, maintaining accurate audit trails and compliance with procedures.
• Ensure information governance, confidentiality and safeguarding requirements are upheld, while supporting continuous improvement and enabling social workers to focus on delivering effective services to children and families.

Conocimientos

Interpersonal skills

Organisational skills

Written communication

Oral communication

Financial processes

Meetings administration

Confidential information handling

Pressure management

Descripción del empleo

Service Delivery Officer - Family Help Pods

Employer: Wokingham Borough Council
Salary: £29,542 - £32,047 per annum (plus benefits)
Location: Shute End, Wokingham
Contract: Permanent
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Yes
Closing Date: 25/10/2026 at 23:00
Reference: 711766

We have an excellent opportunity for a Service Delivery Officer to join our Children's Service Delivery team here at Wokingham Borough Council, on a full-time, permanent basis.

This role is supporting the social workers family help lead practitoners and managers in out Family Help pods.

As a Service Delivery Officer, you will collaborate with our front-line practitioners and actively participate in the development and enhancement of services to better serve children, young people, and their families.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

Generous Annual Leave - 27 days per annum (rising by 5 days with 5 years continued local government serviced), plus Bank Holidays

GP Helpline - Available 7 days a week

Employee Assistance Programme - Including a 24/7 Your Care Helpline

Free Onsite Gym - Located at Shute End Offices, Wokingham

Salary Sacrifice Schemes - IncludingCarandCycle to Work schemes

Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

Move through Menopause Course

Sports & Social Group Activities – Including running, football, cricket & more

And more!

Key Responsibilities:

• Maintain accurate and compliant case records, documentation and data across children’s social care systems, ensuring statutory deadlines and performance requirements are met.


• Coordinate and administer multi-agency meetings, including arranging logistics, preparing agendas, circulating documents and monitoring follow-up actions.


• Provide business support to social work pods by managing diaries, appointments, staff rotas, calendars, shared mailboxes and enquiries, acting as a key point of contact.


• Process financial administration, including purchase orders, invoices, petty cash, payment cards and emergency client payments, maintaining accurate audit trails and compliance with procedures.


• Ensure information governance, confidentiality and safeguarding requirements are upheld, while supporting continuous improvement and enabling social workers to focus on delivering effective services to children and families.

Candidate Requirements:

• Excellent interpersonal and organisational skills


• A high level of written and oral communication skills


• Sound knowledge of financial processes, with strong numeracy skills and the ability to manage financial information accurately


• Experience of administering and accurately recording high-level meetings


• Experience of working with confidential and sensitive information
  
• The ability to work under pressure

Our Area:

Wokingham Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

Interview date: TBC

AI in Applications:

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.