Service Delivery Officer

WOKINGHAM BOROUGH COUNCIL; Wokingham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

LGPS pension

GP helpline

Employee assistance

Eye tests

Onsite gym

Salary sacrifice

Discounts

Move through menopause course

Sports groups

Learning & development

Employee networks

Job summary

Wokingham Borough Council is seeking a Service Delivery Officer to join the Children’s Service Delivery team. The role focuses on supporting social workers and practitioners in Family Help pods, coordinating meetings and managing finances and records to enable effective services for children and families.

The post requires strong organisational and communication skills, experience with confidential data, and the ability to work under pressure within a busy local government environment.

Qualifications

• Excellent interpersonal and organisational skills.
• Sound knowledge of financial processes and the ability to manage financial information accurately.
• Experience of administering and accurately recording high-level meetings.
• Experience of handling confidential and sensitive information.
• Ability to work under pressure.

Responsibilities

• Maintain accurate and compliant case records, documentation and data across children's social care systems, ensuring statutory deadlines and performance requirements are met.
• Coordinate and administer multi-agency meetings, including arranging logistics, preparing agendas, circulating documents and monitoring follow-up actions.
• Provide business support to social work pods by managing diaries, appointments, staff rotas, calendars, shared mailboxes and enquiries, acting as a key contact.
• Process financial administration, including purchase orders, invoices, petty cash, payment cards and emergency client payments, maintaining accurate audit trails and compliance with procedures.
• Ensure information governance, confidentiality and safeguarding requirements are upheld, while supporting continuous improvement and enabling social workers to focus on delivering effective services to children and families.

Skills

Interpersonal skills

Organisational skills

Communication skills

Financial processes

Meetings administration

Confidential information

Pressure management

Job description

We have an excellent opportunity for a Service Delivery Officer to join our Children's Service Delivery team here at Wokingham Borough Council, on a full-time, permanent basis. This role is supporting the social workers family help lead practitoners and managers in out Family Help pods. As a Service Delivery Officer, you will collaborate with our front-line practitioners and actively participate in the development and enhancement of services to better serve children, young people, and their families., We're home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

• Maintain accurate and compliant case records, documentation and data across children's social care systems, ensuring statutory deadlines and performance requirements are met.
• Coordinate and administer multi-agency meetings, including arranging logistics, preparing agendas, circulating documents and monitoring follow-up actions.
• Provide business support to social work pods by managing diaries, appointments, staff rotas, calendars, shared mailboxes and enquiries, acting as a key point of contact.
• Process financial administration, including purchase orders, invoices, petty cash, payment cards and emergency client payments, maintaining accurate audit trails and compliance with procedures.
• Ensure information governance, confidentiality and safeguarding requirements are upheld, while supporting continuous improvement and enabling social workers to focus on delivering effective services to children and families.

Closing date: Sunday 25th October 2026, 11pm Interview date: TBC AI in Applications: We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation. However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected. We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability. If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer. Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks. Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified. Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks. Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually. If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion. We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.

• Excellent interpersonal and organisational skills
• A high level of written and oral communication skills
• Sound knowledge of financial processes, with strong numeracy skills and the ability to manage financial information accurately
• Experience of administering and accurately recording high-level meetings
• Experience of working with confidential and sensitive information
• The ability to work under pressure

• Generous Annual Leave - 27 days per annum (rising by 5 days with 5 years continued local government serviced), plus Bank Holidays
• Local Government Pension Scheme
• GP Helpline - Available 7 days a week
• Employee Assistance Programme - Including a 24/7 Your Care Helpline
• Free Eye Tests and Flu Vaccines
• Free Onsite Gym - Located at Shute End Offices, Wokingham
• Salary Sacrifice Schemes - Including Car and Cycle to Work schemes
• Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more
• Move through Menopause Course
• Sports & Social Group Activities - Including running, football, cricket & more
• Learning & Development Opportunities
• Employee Networks
• And more!