Service Delivery Manager - HPC and Supercomputing

Microsoft; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager for HPC and Supercomputing to enhance customer experiences within the Azure Customer Experience organization. The role involves coordinating delivery teams, managing incidents, and fostering relationships to exceed customer expectations. Candidates should have extensive experience with Azure, strong communication skills, and a commitment to operational excellence.

Qualifications

• Minimum 5 years of experience with Azure or similar cloud systems.
• Certifications such as Project Management, Prosci Change Management, or ITIL are a plus.
• Knowledge of Microsoft technologies and cloud services.

Responsibilities

• Coordinate with delivery teams to maintain high performance and implement improvements.
• Own critical incidents and manage escalations with stakeholders.
• Define operating models, OKRs, KPIs, and RACIs to ensure optimal customer experience.

Skills

Service delivery

Project management

Communication

Interpersonal skills

Documentation skills

Adaptability

Influencing teams

Education

Degree

MBA or advanced degrees preferred

Job description

Service Delivery Manager - HPC and Supercomputing

Join to apply for the Service Delivery Manager - HPC and Supercomputing role at Microsoft.

Overview

Are you interested in working on one of Microsoft's most exciting products, passionate about exceeding cloud customer expectations? Do you thrive in a start-up like environment and enjoy building managed customer experiences? If so, consider joining the Azure Customer Experience (CXP) organization! Our mission is to build proactive experiences that innovate Azure and increase customer success.

We are seeking a customer-obsessed Service Delivery Manager to coordinate and lead delivery resources across Microsoft and our partners, creating and enhancing end-to-end managed experiences for an outstanding customer experience. You will infuse our team with enthusiasm, strategic advice, and operational excellence, embodying our inclusive culture and commitment to diversity.

Responsibilities

• Coordinate with delivery teams to maintain high performance and implement improvements supporting delivery excellence.
• Own critical incidents, coordinate resolutions, and communicate effectively with stakeholders.
• Manage escalations with clear summaries and recommendations.
• Participate in service review meetings, represent Azure CXP at customer meetings, and report on service performance.
• Define operating models, OKRs, KPIs, and RACIs to ensure optimal customer experience.
• Build strong relationships with Microsoft teams and stakeholders to maximize client satisfaction.
• Act as the customer champion by proactively designing and delivering services that exceed expectations.
• Promote a culture of customer obsession, delivery excellence, value creation, and collaboration.
• Gather feedback, identify areas for improvement, and develop new processes and guidance.
• Translate technical details into business language to bridge organizational gaps.
• Lead service review meetings with partners to drive operational excellence.

Qualifications

Key Skills

• Results-driven, adaptable, and thrive in fast-paced environments.
• Ability to motivate and influence teams.
• Strong service delivery, project, and priority management skills.
• Excellent documentation skills and experience developing processes.
• Experience managing complex customer situations or incidents.
• Knowledge of Microsoft technologies and cloud services.
• Strong interpersonal, presentation, and communication skills.
• Certifications such as Project Management, Prosci Change Management, or ITIL are a plus.
• Cloud and Azure knowledge are essential; Azure DevOps experience is a plus.
• Experience with high-performance computing or supercomputing is a plus.
• Minimum 5 years of experience with Azure or similar cloud systems, and in client-facing roles.
• Degree required; MBA or advanced degrees preferred.

Preferred Qualifications

• Public cloud experience.
• Right to work in the UK.
• BPSS and/or SC Clearance.
• Extensive experience in operations and managed services.

Other Requirements

The role requires passing security screenings, including Microsoft Cloud Background Check and UK security clearance. The position involves being on-site in South West England 2-3 days a week.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to legally protected characteristics. Accommodations are available for applicants with disabilities.