Service Delivery Manager - Field Services

Progress Housing Group; Lancashire; Hybrid; GBP 41,000; Full time

Job summary

Progress Housing Group is seeking a compassionate and skilled Service Delivery Manager to oversee their Field Services team, providing essential support to customers in a non-profit context. This role involves leadership, stakeholder management, and a commitment to enhancing service delivery and operational excellence, while upholding the organization's values.

Qualifications

• Proven experience leading operational teams in a customer-focused service.
• Knowledge of technology enabled care, social care, or health services.
• Full UK driving licence and access to a car for work.

Responsibilities

• Leading and supporting a team delivering 24/7 service.
• Managing stakeholder relationships and driving service improvements.
• Acting as a key safeguarding lead in person-centred care.

Skills

Leadership

People Management

Service Performance Monitoring

Stakeholder Management

Data Analysis

Job description

Service Delivery Manager - Field Services

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Service Delivery Manager - Field Services

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Join to apply for the Service Delivery Manager - Field Services role at Progress Housing Group

Progress Housing Group provided pay range

This range is provided by Progress Housing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title: Service Delivery Manager - Field Services

Location: North West / Hybrid with travel into our offices as required

Salary: £40,228

Contract: Permanent

Hours: 36.25 hours per week

Closing Date: 11:59pm Sunday 15th June

Lead with Purpose. Deliver Care with Impact.

Are you a compassionate leader with a flair for operational excellence? We’re looking for a Service Delivery Manager to lead and develop our Field Services team, delivering critical 24/7 support to customers across our Technology Enabled Care and Emergency Home Response services.

At Progress Lifeline, we’re proud to make a difference every day-and we need someone who shares our values and drive to keep people safe, independent, and well cared for in their own homes.

What You’ll Be Doing

• Leading and supporting a team of operational team leaders and their field teams
• Overseeing emergency and routine visits to our customers 24/7, 365 days a year
• Monitoring and improving service performance, customer experience and outcomes
• Managing relationships with stakeholders and commissioners
• Driving innovation through people, process, and technology improvements
• Acting as a key safeguarding lead and championing person-centred care
  
  

What You’ll Bring

• Proven experience leading dispersed and operational teams in a customer-focused service
• Knowledge of TEC, social care or health services
• Strong people management and coaching skills
• Confident in using data, workforce planning, and reporting
• Budget and contract performance experience
• Full UK driving licence and access to a car for work
  
  

Why Progress Lifeline?

We’re part of Progress Housing Group, a values-driven employer with people at our heart. We invest in you, support flexibility, and deliver work that truly matters. You’ll be joining a collaborative team where no two days are the same, and where your leadership will drive life-changing results.

How to apply?

Please upload your most up to date CV, and complete our application form, including a short supporting statement outlining how your experience matches the role. If you require adjustments to support your application, please get in touch.

Ready to lead with purpose? Apply now.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Non-profit Organizations

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