Service Delivery Manager - Cyber Security

JR United Kingdom; Norwich; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading consultancy in the UK seeks a Cyber Security Service Delivery Manager to oversee client relationships and operational security practices. This full-time remote role is perfect for individuals with a strong interest in cybersecurity and a desire to advance clients' security solutions. Key responsibilities include managing client interactions, performing incident investigations, and contributing to security enhancement strategies.

Qualifications

• Experience with SOC environments and security incident response.
• Interest in cybersecurity trends and emerging threats.
• Understanding of compliance standards like ISO 27001.

Responsibilities

• Manage day-to-day operations and client communication.
• Investigate security events and create incident reports.
• Develop operational workflows and technical documentation.

Skills

Cybersecurity Operations

Client Relationship Management

Interpersonal Skills

Problem Solving

Technical Guidance

Education

Microsoft Security Certifications

Tools

SIEM

SOAR

Microsoft Sentinel

Defender XDR

Job description

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Service Delivery Manager - Cyber Security, norwich

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Client:

Peaple Talent

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

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Job Description:

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a

Peaple Talent have partnered with a brilliant consultancy in the UK looking to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis.

Our client is located in the South West of England, but are looking to hire remotely due to the client facing element of this role.

If you are enthusiastic about cybersecurity and skilled at cultivating meaningful client relationships, this would be a suitable role for you.

Our client is seeking a Technical Service Delivery Manager who can guide their clients towards enhanced security practices, maximize the value of their offerings, and bring clarity to intricate challenges.

They’re looking for someone with a background in cybersecurity operations, excellent interpersonal abilities and a growth mindset. Someone eager to contribute to the ongoing evolution of both their technical solutions and service delivery.

Key Responsibilities:

• Take full ownership of the day-to-day operational engagement with clients, maintaining consistent dialogue and delivering regular service updates.
• Work alongside the sales team to help retain existing clients by supporting the renewal process for CSOC contracts.
• Handle investigations into potential security events, generate incident reports, and resolve client concerns ensuring corrective measures are actioned to reduce further risk.
• Develop and maintain internal technical documentation to streamline operational workflows.
• Support service teams by troubleshooting and resolving operational challenges as they arise.
• Facilitate the onboarding of new clients, learning about their operations, associated risk landscapes, and offering close support during the early stages of service adoption.
• Serve as the voice of the customer within the business, ensuring their expectations are understood and consistently met.
• Contribute to comprehensive customer reporting, including analysis of service performance, threat detection trends, investigation outcomes, and related metrics such as SLAs, ingestion data, and vulnerability findings.
• Collaborate with engineering to identify opportunities for service enhancement and implement technical upgrades.
• Provide expert-level guidance to clients, helping to optimize their use of our client’s services.

Key Experience Required:

• Solid grasp of Security Operations Centre (SOC) environments, including practical use of SIEM and SOAR tools for identifying and responding to cyber threats.
• Possession of Microsoft Security certifications or equivalent professional experience demonstrating deep technical capability.
• A keen interest in current cybersecurity developments, with awareness of emerging threats, attacker techniques, and known vulnerabilities.
• Working knowledge of industry recognized frameworks such as MITRE ATT&CK, and an understanding of key compliance requirements including ISO 27001 and Cyber Essentials Plus.
• Hands-on experience with Microsoft security technologies, particularly within Azure ecosystems, and familiarity with tools like Microsoft Sentinel and Defender XDR.

If you are interested in this position, please apply directly on LinkedIn with an up to date copy of your CV.