Service Delivery Manager - Cyber Security

JR United Kingdom; Ipswich; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading consultancy in the UK seeks a Cyber Security Service Delivery Manager for remote work. This pivotal role involves managing client engagements, guiding towards better security practices, and contributing to operational excellence. The ideal candidate has robust cybersecurity expertise, excellent interpersonal skills, and a proactive mindset ready to tackle emerging threats.

Qualifications

• Strong understanding of SOC environments, including SIEM and SOAR tools.
• Interest in current cybersecurity trends and techniques.
• Knowledge of frameworks like MITRE ATT&CK and ISO 27001.

Responsibilities

• Manage daily operational engagement with clients, providing service updates.
• Collaborate with sales to support client retention and contract renewals.
• Investigate potential security incidents and produce incident reports.

Skills

Interpersonal skills

Client relationship management

Cybersecurity knowledge

Education

Microsoft Security certifications

Relevant cybersecurity experience

Tools

Microsoft Sentinel

Defender XDR

Job description

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Service Delivery Manager - Cyber Security, Ipswich

Client:

Peaple Talent

Location:

Job Category:

Other

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EU work permit required:

Yes

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a

Peaple Talent has partnered with a reputable consultancy in the UK to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis.

The client is based in the South West of England but is hiring remotely due to the client-facing nature of this role.

If you are passionate about cybersecurity and excel at building meaningful client relationships, this role is suitable for you.

We are seeking a Technical Service Delivery Manager who can guide clients towards better security practices, maximize service value, and clarify complex challenges.

The ideal candidate will have a background in cybersecurity operations, excellent interpersonal skills, and a growth mindset, eager to contribute to the evolution of technical solutions and service delivery.

Key Responsibilities:

• Manage daily operational engagement with clients, maintaining regular communication and service updates.
• Collaborate with the sales team to support client retention and contract renewals for CSOC services.
• Investigate potential security incidents, produce incident reports, and address client concerns to mitigate risks.
• Create and maintain internal technical documentation to improve workflows.
• Support operational teams by troubleshooting and resolving challenges.
• Assist in onboarding new clients, understanding their operations and risks, and providing support during initial service adoption.
• Represent the voice of the customer to ensure their expectations are met.
• Contribute to customer reports, analyzing service performance, threat trends, investigations, SLAs, data ingestion, and vulnerabilities.
• Work with engineering teams to identify and implement service improvements and technical upgrades.
• Provide expert guidance to clients on optimizing their use of services.

Key Experience Required:

• Strong understanding of SOC environments, including SIEM and SOAR tools for threat detection and response.
• Microsoft Security certifications or equivalent experience demonstrating technical expertise.
• Interest in current cybersecurity trends, emerging threats, and attacker techniques.
• Knowledge of frameworks like MITRE ATT&CK and compliance standards such as ISO 27001 and Cyber Essentials Plus.
• Experience with Microsoft security tools, especially in Azure, and familiarity with Microsoft Sentinel and Defender XDR.

If interested, please apply directly on LinkedIn with an updated CV.