Service Delivery Manager - Cyber Security

JR United Kingdom; Northampton; Remote; GBP 50,000 - 60,000; Full time

Job summary

A leading consultancy in the UK seeks a Cyber Security Service Delivery Manager on a full-time permanent basis. The role involves managing client relationships, optimizing security practices, and collaborating with technical teams to enhance service delivery, ensuring client needs are met while adapting to evolving trends in cybersecurity.

Qualifications

• Strong understanding of SOC environments and incident response.
• Knowledge of compliance standards like ISO 27001.
• Interest in current cybersecurity trends and behaviors.

Responsibilities

• Manage daily operational engagement with clients.
• Investigate potential security incidents and prepare reports.
• Assist in onboarding new clients and understanding their operations.

Skills

Interpersonal skills

Technical expertise

Client relationship management

Education

Microsoft Security certifications

Experience with SOC environments

Tools

SIEM tools

SOAR tools

Microsoft Security technologies

Job description

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Service Delivery Manager - Cyber Security, Northampton

Client:

Peaple Talent

Location:

Northampton, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

27.06.2025

Expiry Date:

11.08.2025

Job Description:

Cyber Security Delivery Manager | Permanent | UK Remote | £50,000 p.a

Peaple Talent has partnered with a leading consultancy in the UK to recruit a Cyber Security Service Delivery Manager on a full-time permanent basis.

The client is based in the South West of England but is hiring remotely due to the client-facing nature of this role.

If you are passionate about cybersecurity and excel at building client relationships, this role may be suitable for you.

The ideal candidate is a Technical Service Delivery Manager capable of guiding clients towards improved security practices, maximizing service value, and clarifying complex challenges.

They seek someone with a background in cybersecurity operations, excellent interpersonal skills, and a growth mindset, eager to contribute to evolving technical solutions and service delivery.

Key Responsibilities:

• Manage daily operational engagement with clients, maintaining ongoing dialogue and providing regular updates.
• Collaborate with the sales team to support client retention and contract renewals for CSOC services.
• Investigate potential security incidents, prepare incident reports, and address client concerns to mitigate risks.
• Create and maintain internal technical documentation to improve operational workflows.
• Support service teams by troubleshooting and resolving operational issues.
• Assist in onboarding new clients, understanding their operations and risks, and supporting early service adoption.
• Represent the voice of the customer, ensuring their expectations are met.
• Contribute to customer reports analyzing service performance, threat trends, investigations, SLAs, data ingestion, and vulnerabilities.
• Work with engineering to identify and implement service improvements and technical upgrades.
• Provide expert guidance to clients to optimize their use of security services.

Key Experience Required:

• Strong understanding of SOC environments, including SIEM and SOAR tools for threat detection and response.
• Microsoft Security certifications or equivalent experience demonstrating technical expertise.
• Interest in current cybersecurity trends, threats, attacker techniques, and vulnerabilities.
• Knowledge of frameworks like MITRE ATT&CK and compliance standards such as ISO 27001 and Cyber Essentials Plus.
• Experience with Microsoft security technologies, especially Azure, Microsoft Sentinel, and Defender XDR.

If interested, please apply directly on LinkedIn with an updated CV.