Service Delivery Manager

Free-Work; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Job summary

CGI is seeking a Service Delivery Manager to blend hands-on operational leadership with commercial awareness, uniting teams, partners and stakeholders to sustain resilient, high-quality services in a hybrid environment.

You will turn service insight into practical improvements, enhance operational performance and support the transition of new and changing services into supported operations, with training and development opportunities provided.

Responsibilities

• Lead service delivery operations across teams, partners and stakeholders to maintain resilient, high-quality services.
• Drive continuous improvements by turning service insights into tangible actions and performance gains.
• Support the transition of new and changing services into steady, well-supported operations.

Job description

As a Service Delivery Manager, you’ll combine hands-on operational leadership with commercial awareness, bringing teams, partners and stakeholders together to maintain resilient, high-quality services. You’ll have the freedom to turn service insight into meaningful improvements, strengthen operational performance and help new and changing services transition successfully into support. Working within an open and collaborative environment, you’ll be supported by CGI experts while having the autonomy to make decisions, challenge established approaches and develop creative solutions that improve service quality, efficiency and client outcomes.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times.

• We offer a competitive salary
• excellent pension
• private healthcare
• plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position.