Service Delivery Manager – Community Support & Impact

LLOYD'S REGISTER INTERNATIONAL; Bradford; On-site; GBP 36,000 - 51,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 27+ days

Life assurance (3× salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

Recognition and awards

£500 Recommend a Friend

Cycle to Work

Blue Light Card discounts

Wellbeing initiatives

Job summary

Waythrough is seeking a Service Manager to lead the delivery of a single service in Bradford, ensuring safe, effective and high-quality support. You will oversee the operational team, ensure performance targets are met and represent Waythrough in meetings and forums.

The role requires a recognised management qualification, experience supporting vulnerable clients, and strong budgeting, data analysis and MIS use.

Qualifications

• Hold or working towards a recognised Management qualification e.g. Level 5 in Management / Leadership (or have relevant time served experience).
• Education Services: Degree and PGCE or equivalent (or have relevant time served experience).
• Knowledge and experience of supporting vulnerable clients.
• Experience of managing and delivering high quality and effective support services to achieve outcomes and key performance indicators.
• Experience of overseeing delivery of a wide range of interventions.
• Experience of liaising with Commissioners / stakeholders and representing the employing organisation and their services positively.
• Experience of working with models of service delivery and issues relating to recovery planning/ housing support/ employability.
• Strong budget management skills with experience of payment by results.
• Sound knowledge of local safeguarding frameworks.
• Proficient in Microsoft Outlook Office programmes.
• Ability to use Management Information Systems effectively along with good data analysis skills.

Responsibilities

• Lead and assist in the management of services delivered by the teams in your service.
• Ensure all service users receive appropriate and quality assessments, action plans (to support recovery, independent living or sustainable employment).
• Develop and implement a business plan for your services in conjunction with senior management.
• Identify and pursue opportunities to develop and expand Waythrough’s services in line with the Regional/Area Business Plans.
• Ensure high-quality support is provided through effective needs assessment, interventions, risk assessment and support planning and implement a structured programme of meaningful activities.
• Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and carrying out performance and development reviews.
• Manage the budgets attached to your services in conjunction with Waythrough’s Finance Team ensuring that financial targets are met.
• Support and ensure effective systems are in place for monitoring and recording all aspects of the service(s) directed by the contract. Analyse information and utilise analysis to continuously improve the service.
• Implement financial and administrative control systems and operate within agreed budgets.
• Ensure that services work within the required standards of the Quality Assessment Framework.
• Contribute to the development of and management of Waythrough through working as part of the regional management team and via membership of relevant management teams and working groups.
• Take responsibility for Health and Safety issues within the working environment and to take the lead on premises management and building maintenance where appropriate.
• Provide reports and statistical data on service performance as required and utilise effective performance management techniques to ensure that targets are being met.

Skills

Budget management

Stakeholder liaison

Service delivery

Data analysis

Vulnerable clients

Recovery planning

Health & safety

Education

Degree and PGCE or equivalent

Level 5 Management / Leadership

Tools

Microsoft Outlook

Management Information Systems

Job description

Waythrough is seeking a Service Manager to lead the delivery of a single service in Bradford, ensuring safe, effective and high-quality support. You will oversee the operational team, ensure performance targets are met and represent Waythrough in meetings and forums.

The role requires a recognised management qualification, experience supporting vulnerable clients, and strong budgeting, data analysis and MIS use.