Service Delivery Manager - Commercial Gas

Sanctuary; Sheffield; On-site; GBP 44,000 - 48,000; Full time

Job summary

Sanctuary is seeking a Service Delivery Manager for Commercial Gas operations across the North and Northwest of the UK. The role involves overseeing service delivery, compliance with safety regulations, and managing contractor relationships while actively contributing to operational excellence. An attractive employment package along with development opportunities is offered.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Wellbeing support and tools

Employee Networks for inclusion

Qualifications

• Candidates must hold CCN1, CENWAT, CKR1, CPA1, HTR1, Gas Auditing Qualification, G3 and WRAS.
• Experience which reflects recent involvement in similar roles is essential.
• Full valid UK driving license is mandatory for company vehicle use.

Responsibilities

• Supervise and ensure quality service delivery across various sites.
• Respond to service delivery issues, ensuring customer satisfaction.
• Assist in technical problem-solving and manage external contractors.

Skills

CCN1

CENWAT

CKR1

CPA1

HTR1

Gas Auditing Qualification

G3 - Unvented/Hot Water Vessels Certificate

Water Regulations (WRAS)

Job description

Service Delivery Manager - Commercial Gas

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Service Delivery Manager - Commercial Gas

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This range is provided by Sanctuary. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Service Delivery Manager – Commercial Gas

Can be located anywhere within the North or Northwest regions

£44,936 - £47,301 per year

40 hours per week, Monday – Friday, 8am to 4:30pm

We have an opportunity for a Service Delivery Manager - Commercial Gas to join our team based in the North or Northwest. As a Service Delivery Manager - Commercial Gas, you will cover different sites across the regions and you will coordinate and ensure the delivery of a high quality Commercial Gas Operations Service nationally that meets contract and service specifications and customer expectations. You will be provided with a company van and will have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager – Commercial Gas will include:

• Supervise the carrying out of construction, fault fixing and maintenance duties in accordance with contract and service specifications to external contractors
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications
• Support the coordination, communication and maintenance of relationships with internal and external customers, identifying and shortfalls in service delivery and ensuring they are dealt with appropriately
• Assist operational staff in resolving difficult problems, ensuring customers are kept informed, in line with agreed processes and in accordance with contract and service specifications
• Carry out installation, fault fixing and maintenance duties, specifically but not limited to commercial boilers
• Provide support to Commercial Gas operations manager in managing all external commercial gas contractors.
• Review all quotations received from external contractors, checking VFM, materials and labour, and works recommended.
• Carryout a % of on site audits, checking works quoted by external contractors
• Carryout a % of on site audits on quoted works completed by external contractors
• Review external contractors on site audits reports
• Work closely with compliance to ensure that all contractors have scheduled commercial servicing.
• Support with emergency situations and work with contractors to find the most appropriate solution

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, HTR1, Gas Auditing Qualification, G3 - Unvented/Hot Water Vessels Certificate, Water Regulations (WRAS). As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted
• Recent experience of undertaking a similar role, preferably within a commercially focused Gas Operation
• Proven experience of analysing and diagnosing complex problems and implementing effective solutions
• Ability to use and update computerised systems (including PDA) for work scheduling
• Working knowledge of the application of Health and Safety legislation
• Experience of effectively recruiting, managing and developing staff
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving license.

About us

Sanctuary Property Services provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £44,936 per annum (rising to £47,301 per annum after 12 months, subject to satisfactory performance)

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Management, and Quality Assurance

• Industries

  Non-profit Organizations and Repair and Maintenance

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