Service Delivery Manager | Barts Health NHS Trust

Barts Health NHS Trust; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare institution in Greater London is looking for an operational manager to oversee the daily operations of vital departments within Dental, OMFS, and Ophthalmology. The successful candidate will manage outpatient and theatre productivity, handle budgets, and ensure compliance with clinical governance. The role requires collaboration with senior clinicians and a focus on service improvement. This is an excellent opportunity to lead teams in a dynamic hospital environment.

Qualifications

• Experience in operational management within a healthcare setting.
• Strong financial management skills.
• Ability to develop teams and manage performance.

Responsibilities

• Lead day-to-day operations of departments.
• Manage patient pathways and optimize productivity.
• Oversee financial management and audits.

Skills

Leadership

Operational Management

Budget Management

Team Management

Problem-solving

Job description

Overview

We are seeking applications for an operational management role within a teaching hospital. The successful candidate will lead the day‑to‑day operational running of a portfolio of departments within Dental, OMFS and Ophthalmology at the Royal London Dental Hospital. The role is based across the Royal London and Whipps Cross Hospital and may require attendance at other Barts Health NHS Trust sites as the service requires.

Responsibilities

• Lead the day‑to‑day operational management of a delegated portfolio of services including outpatient and theatre management.
• Manage 18‑week RTT, DM01 and cancer pathways and optimise outpatient and theatre productivity.
• Oversee financial management of a delegated budget and audit key performance indicators.
• Develop and manage admin and clerical staff, rota and timetable for clinicians within the portfolio.
• Manage complaints, clinical incidents and risk governance.
• Maintain good team morale, culture and service improvement initiatives.

Other Information

Work closely with senior clinicians, patient pathway coordinators, undergraduate dental team, service management teams, consultants, resident dentists, dental nurse managers and QMUL colleagues. The post holder will liaise with key stakeholders to ensure the outpatient booking process is efficient and fit for purpose. The advert closes on Monday 5 Jan 2026.