Service Delivery Manager (Accountant)

Aquent GmbH; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Success Manager to enhance customer experiences in a hybrid role. You will support sales partners and customers through expert onboarding, training, and strategic support, ensuring they maximize their subscriptions. This role requires a strong background in accounting or bookkeeping, excellent communication skills, and a proactive mindset. Join a global technology platform that prides itself on its innovative solutions and commitment to inclusivity. If you're passionate about customer success and eager to make a difference, this opportunity is for you!

Qualifications

• Proven experience in customer success or service delivery roles.
• Strong ability to resolve complex customer queries with empathy.

Responsibilities

• Support sales partners with onboarding and customer training.
• Act as the first point of contact for customer queries.

Skills

Customer Relationship Management

Problem-Solving

Time Management

Communication Skills

Accounting Knowledge

Software Onboarding

Collaboration

Education

ACCA

ICB

CIPP

Tools

Accounting Software

CRM Tools

Job description

Central London - Hybrid (3 days on-site)

Are you an accountant or bookkeeper who is passionate about delivering exceptional customer experiences? Our accounting SaaS client is looking for a Customer Success Manager / Service Delivery Manager to help sales partners and customers succeed through expert onboarding, training, and strategic support.

What You’ll Do:

• Support sales partners with onboarding, strategy execution, and customer training.
• Act as the first point of contact to resolve complex customer queries with empathy and problem-solving expertise.
• Conduct consultative conversations, identifying customer pain points and providing tailored solutions.
• Utilize your accounting knowledge to assist both customers and internal teams.

What We’re Looking For:

• Strong ability to create urgency and encourage customers to activate and maximize their subscriptions.
• Proven experience managing relationships with external partners and internal sales teams.
• Excellent time management skills with a proactive, results-driven mindset.
• Eagerness to learn and stay updated on relevant software solutions.
• Experience engaging customers via outbound calls and emails, with excellent communication skills.
• Previous experience delivering software-based onboarding or training.
• A tenacious and solution-oriented approach to problem-solving.
• A customer-first mindset—committed to understanding and resolving customer challenges.
• A collaborative team player who excels at building relationships.

Key Skills & Experience:

• Background in accounting or bookkeeping (e.g., ACCA, ICB, CIPP).
• Strong understanding of payroll, accounting, and accountancy firm workflows.
• Proficiency with technology and software applications.
• Ability to multitask and manage time effectively.

If you’re ready to apply your accounting expertise in a customer-focused role, we’d love to hear from you!

The next steps will be shared with shortlisted candidates ASAP.

Client Description

Our Client is a global technology platform that specializes in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognizable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.