Service Delivery Manager

Meritus; Woking; On-site; GBP 54,000 - 90,000; Full time

Job summary

Meritus is recruiting a DV-cleared Service Delivery Manager for a permanent role in Woking. You will oversee customer support, incidents and service delivery, coordinating internal teams and suppliers to ensure high customer satisfaction across UK and international clients.

Key duties include contract oversight, budgets, forecasting, and invoicing, plus leading service reviews and changes. Defence/ national security experience and ITIL knowledge are essential for success in this fast-moving

Qualifications

• Proven ability to manage stakeholders and budgets in regulated environments.
• Demonstrated leadership and cross-functional collaboration.
• Strong understanding of financial forecasting and invoicing processes.
• Experience with ITIL v3/v4 and service management practices.

Responsibilities

• Manage customer support, incidents, escalations and overall service delivery.
• Oversee service contracts, budgets, forecasting and invoicing.
• Lead service reviews, change management and customer-facing CABs.
• Support bids and tenders, including cost estimates and technical proposals.

Skills

Stakeholder management

Leadership

Financial management

ITIL knowledge

Bid support experience

Job description

MERITUS are recruiting for a DV Cleared Service Delivery Manager to join our client in Woking in a permanent position as they continue growing their operation.

SERVICE DELIVERY MANAGER - UP TO £90,000 PER ANNUM + BONUS - WOKING - DV CLEARED - MOD FOCUSED - FAST MOVING PROCESS - SECTOR: Defence

Our client, a leading engineering and technology organisation operating across defence and national security, is seeking an experienced Service Delivery Manager to join their team.

This role involves managing customer support services, coordinating internal teams and suppliers, and ensuring high levels of customer satisfaction across UK and international customers.

Key Responsibilities:

• Manage customer support, incidents, escalations and service delivery.
• Oversee service contracts, budgets, forecasting and invoicing.
• Lead service reviews, change management and customer-facing CABs.
• Support bids and tenders, including cost estimates and technical proposals.
• Drive continuous improvement and maintain strong customer relationships.

Key Requirements:

• Experience in service delivery or project management within a regulated environment.
• Background in defence, national security or related sectors.
• Strong stakeholder management, leadership and financial management skills.
• Knowledge of ITIL (v3/v4).
• Experience supporting bids and through-life support standards