Service Delivery Manager (Defence Engineering)

Synergize Consulting Ltd; Cambridgeshire and Peterborough; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Synergize Consulting Ltd. is hiring a Service Delivery Manager (SC/Defence Engineering) on a contract with hybrid working. The role interfaces between engineering teams and stakeholders to ensure service delivery excellence, continuous improvement and operational efficiency.

The candidate will manage live services, incidents, and engage in process improvements, with strong focus on stakeholder communication and security-clearance readiness.

Qualifications

• Strong Service Delivery Management experience, ideally in a Defence or secure environment.
• Excellent process mapping and business process improvement skills.
• Proven experience managing incidents, service requests and technical support.
• Strong stakeholder management, communication and consulting abilities.

Responsibilities

• Manage live services and technical incidents through to resolution with clear stakeholder communication.
• Provide consultancy to engineering on service management best practices and improvements.
• Review, map and optimise end-to-end business and technical processes to boost delivery and efficiency.
• Collaborate with cross-functional teams to drive service performance and sustainable solutions.
• Monitor service metrics, identify trends and support continual service improvement initiatives.

Skills

Service Delivery

Stakeholder management

Process mapping

Consulting

ITIL

Continuous improvement

Incident management

Decision making

Job description

Service Delivery Manager (SC/Defence Engineering) - Contract - Hybrid working - £competitive

Synergize Consulting are now hiring for a Service Delivery Manager to work at a leading defence client on a contract basis.

The successful candidate will work within a highly secure engineering programme, and will act as the interface between engineering teams and stakeholders, ensuring effective service delivery, continuous improvement, and operational excellence.

Responsibilities include:

• Manage a range of live services and technical incidents through to resolution, ensuring timely progression of tickets and clear stakeholder communication.
• Provide expert consultancy and guidance to the organisation's engineering community on service management best practices and process improvements.
• Review, map and optimise end-to-end business and technical processes to improve service delivery and operational efficiency.
• Collaborate with cross-functional teams to drive service performance, resolve complex issues, and implement sustainable solutions.
• Monitor service metrics, identify trends, and support continual service improvement initiatives.

Experience required:

• The ideal candidate will have strong Service Delivery Management experience, preferably gained within a Defence or secure environment.
• Excellent process mapping and business process improvement skills.
• Proven experience managing incidents, service requests, and technical support activities.
• Strong stakeholder management, communication, and consulting skills with the ability to influence engineering teams.
• Ability to analyse issues, recommend pragmatic technical solutions, and drive continuous improvement.
• Experience working within ITIL-based service management environments is desirable.
• Due to the nature of the client, it would be an advantage for candidates to hold, or be eligible and willing to undergo, a certain level of security clearance (SC).