Defence Service Delivery Lead (DV Cleared)

Meritus; Woking; On-site; GBP 54,000 - 90,000; Full time

Job summary

Meritus is recruiting a DV-cleared Service Delivery Manager for a permanent role in Woking. You will oversee customer support, incidents and service delivery, coordinating internal teams and suppliers to ensure high customer satisfaction across UK and international clients.

Key duties include contract oversight, budgets, forecasting, and invoicing, plus leading service reviews and changes. Defence/ national security experience and ITIL knowledge are essential for success in this fast-moving

Qualifications

• Proven ability to manage stakeholders and budgets in regulated environments.
• Demonstrated leadership and cross-functional collaboration.
• Strong understanding of financial forecasting and invoicing processes.
• Experience with ITIL v3/v4 and service management practices.

Responsibilities

• Manage customer support, incidents, escalations and overall service delivery.
• Oversee service contracts, budgets, forecasting and invoicing.
• Lead service reviews, change management and customer-facing CABs.
• Support bids and tenders, including cost estimates and technical proposals.

Skills

Stakeholder management

Leadership

Financial management

ITIL knowledge

Bid support experience

Job description

Meritus is recruiting a DV-cleared Service Delivery Manager for a permanent role in Woking. You will oversee customer support, incidents and service delivery, coordinating internal teams and suppliers to ensure high customer satisfaction across UK and international clients.

Key duties include contract oversight, budgets, forecasting, and invoicing, plus leading service reviews and changes. Defence/ national security experience and ITIL knowledge are essential for success in this fast-moving