Administrator

Veolia Environmental Services (Uk) Plc; Exeter; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Company pension scheme

Discounts on groceries and retailers

Health and wellbeing resources

Volunteer day

Training and development opportunities

Stream - financial wellbeing support

Job summary

Veolia Environmental Services (Uk) Plc in Exeter seeks an organised administrator to support customer service operations. You will handle data entry, logging safety concerns, liaising with suppliers, and processing purchase orders while ensuring adherence to policies and timescales.

Essential skills include proficiency with Workday, ECHO and Gmail, data entry, and strong communication. Experience in waste management is desirable; the role offers benefits and career development opportunities.

Qualifications

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail).
• Data entry skills required.
• Customer service & communication skills required.
• Compliance & process adherence required.

Responsibilities

• Liaise with relevant individuals to ensure customer queries are resolved and escalate when required.
• Drive and promote a culture of high performance and excellence in line with organisational values.
• Log safety concerns and near misses on Health & Safety Management System and close out within timescales; provide feedback to originator.
• Adhere to Veolia policies, processes and procedures.
• Enter personnel details including payroll accurately and on time in the systems.
• Raise purchase orders for goods as approved by site management and liaise with suppliers to meet delivery timescales.
• Process supplier invoices to ensure payment terms are met and administer related paperwork.

Skills

Administrative proficiency

Data entry

Customer service

Compliance & process adherence

Tools

Workday

ECHO

Gmail

Job description

• Liaise with relevant individuals to ensure customer queries are resolved. Escalate when required to Management
• Drive and promote a culture of high performance and excellence in line with our organisational values
• Ensure that all safety concerns and near misses are logged on our Health and Safety Management System and closed off within the company's agreed timescales. Appropriate feedback must be provided to the originator
• Ensure all Veolia policies, processes and procedures are adhered to
• Ensure personnel details including payroll are entered into the systems correctly and within time limits
• Raise Purchase Orders for the supply of goods as approved by site
• management
• Liaise with suppliers for the procurement of goods & ensure delivery timescales are met
• Process invoices raised by suppliers to ensure that payment terms are met
• Administer purchase orders, disposal invoices, subcontracted collections and associated invoices
• Control of paperwork on a daily basis including monthly rebate reporting to customers
• Ensuring the answering of telephones are within the regional expectations
• Run and send reports as required to customers, including any Regional Accounts and high value accounts (i.e. any account that is £7K or above and requires a report to go with the invoice)
• Proactively inform customers in a timely manner of any operational delays which impact on their service, confirming the alternative collection date and time
• Check our Customer Relationship Management system for any queries that have come through and respond as appropriate
• Work closely with Regional and National Account Managers, CET and the Sales Team to maintain and foster good customer relations, We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

Essential:

• Administrative & Systems Proficiency (including Workday, ECHO & Gmail)
• Data Entry Skills
• Customer Service & Communication Skills
• Compliance & Process Adherence

Desirable:

• Experience in Waste Management or a Similar Regulated Industry

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards