Service Delivery Manager

Onyx-Conseil; Reading; On-site; GBP 55,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Excellent pension

Private healthcare

Share scheme (3.5% + 3.5% matching)

Job summary

CGI is helping deliver mission-critical services across the UK's Space, Defence and Intelligence programmes. As a Service Delivery Manager, you will ensure complex support services remain reliable, available and operational throughout their lifecycle.

Working as part of a collaborative team, you’ll own service outcomes, influence strategic supportability activities and contribute to innovative, high‑value solutions in an environment that supports your growth.

Responsibilities

• Ensure complex support services remain reliable, available and operational throughout their lifecycle.
• Take ownership of service outcomes and influence strategic supportability activities.

Job description

At CGI, we help deliver mission-critical services that support some of the UK's most important Space, Defence and Intelligence programmes. As a Service Delivery Manager, you will play a key role in ensuring complex support services remain reliable, available and operational throughout their lifecycle, helping customers achieve mission success while driving continual service improvement. Working as part of a collaborative team, you'll have the opportunity to take ownership of service outcomes, influence strategic supportability activities and contribute to innovative, high-value solutions in an environment that supports your professional growth and development.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times.

We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.

• competitive salary
• excellent pension
• private healthcare
• share scheme (3.5% + 3.5% matching)

We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.

Please note: This role is primarily based five days per week in our Reading office, with occasional travel to our Corsham site as required.