SERVICE DELIVERY MANAGER

Atos SE; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company is seeking a Service Delivery Manager to oversee project execution and stakeholder interaction. The role requires 3+ years of experience and involves managing complex transformation projects while ensuring operational efficiency. The position is based in Watford and emphasizes innovation and client engagement.

Qualifications

• 3+ years of experience in a similar role.
• Experience managing small to medium client outsourcing engagements.

Responsibilities

• Drive end-to-end project execution by coordinating delivery.
• Ensure smooth operation of implemented solutions through maintenance.
• Manage timely delivery of large, complex transformation projects.

Skills

Project Management

Stakeholder Interaction

Troubleshooting

Innovation

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.
Learn more on Advancing what matters

Role Overview:

The Service Delivery Manager is responsible for project execution (in line with defined budget and planning, and aligned with the strategy of the CDE if installed on the client), and for interacting with all key stakeholders, including Industry Operations team (engineers, solution architects) and Horizontal Operations team (engineers, developers from Global Operations Practices).

Practical Requirements:

This role is based in Watford, requiring 4 days per week work from Watford General Hospital.

Key Responsibilities:

• Drive end-to-end project execution by coordinating delivery between Industry and Horizontal Operations teams, adhering to Atos delivery standards, budget, and planning.
• Ensure smooth operation of implemented solutions through troubleshooting, maintenance (predictive, preventive, corrective).
• Enhance productivity and cost-efficiency of managed resources and platforms via innovation.
• Manage timely delivery of large, complex transformation projects by leveraging dedicated industry-specific engineering and delivery capabilities.
• Understand and challenge clients’ business needs.
• Interact with client technical teams to develop innovative solutions suited to the client’s maturity level.
• Maintain up-to-date internal Industry and Horizontal knowledge among resources.

Competency and Skills:

• 3+ years of experience in a similar role.
• Experience managing small to medium, moderately complex client outsourcing engagements or Atos services, or participating in larger engagements as part of an SDM team. Interaction with international teams across practices or industries is involved.

As a Disability Confident employer, we encourage applications from all, especially differently-abled applicants. We aim to ensure those meeting minimum criteria are offered an interview and are willing to make reasonable adjustments during the process. Please contact us at [e-mail] to discuss further.

If additional support is needed during the recruitment process, please inform us during application.

Learn more about us

At Atos, we embrace diversity as a key driver of innovation and strive to create a supportive culture. Read more about our commitment here.

We are committed to fighting climate change, promoting digital inclusion, and ensuring trust in data management—our core values. Recognized globally for ESG practices, we aim to build a better future through technology. Learn more here.