IT Service Manager

MPJ Recruitment Ltd; Lancashire; On-site; GBP 45,000 - 47,000; Full time

Job summary

MPJ Recruitment Ltd is seeking an experienced IT Service Manager in Manchester. The role leads day-to-day IT service delivery, collaborates with a small internal IT team and external partners, and drives ITSM improvements to ensure a secure, reliable technology environment aligned with business needs.

The successful candidate will combine strong technical knowledge with people management and a proactive, hands-on leadership style. Monday–Friday, 9am–5pm, with a salary in the £45k–£47k DOE range.

Qualifications

• Minimum five years' experience in IT support, infrastructure or service operations, including at least two years in a supervisory or management role.
• Experience leading IT support teams and improving service delivery.
• ITIL Foundation or equivalent certification desirable.
• Experience with Microsoft 365, Azure, Entra ID and Intune.

Responsibilities

• Oversee day-to-day IT service delivery across the business and manage ITSM practices.
• Lead internal IT support team and coordinate with external technology partners.
• Identify and implement improvements to IT services, processes and tooling.
• Oversee IT infrastructure, cloud services, networks and end-user devices.
• Manage cybersecurity controls, patching and compliance.
• Manage external IT providers ensuring value for money.
• Ensure business continuity with DR planning and testing.
• Engage stakeholders and communicate IT service performance.

Skills

ITSM best practices

Team leadership

Microsoft 365

Azure

Entra ID

Intune

Cybersecurity

Networking

Supplier management

Communication

Problem solving

Tools

Microsoft 365

Azure

Entra ID

Intune

Job description

IT Service Manager

Monday-Friday 9am-5pm

£45,000-£47,000 DOE

Manchester

Are you an experienced IT Service Manager looking for your next challenge?

Do you want to work for a fast growing business where you can make a genuine difference?

The IT Service Manager will take ownership of the day-to-day delivery and management of IT services across the business, ensuring a reliable, secure and responsive technology environment that supports the needs of the business.

Working with a small internal IT team and external technology partners, the role will establish and embed effective IT Service Management (ITSM) practices, improve operational performance and strengthen the relationship between Technology and the wider business.

The successful candidate will combine strong technical knowledge with effective people management, operational discipline and a proactive approach to continuous improvement. This is a hands-on leadership role, requiring someone equally comfortable resolving technical challenges, managing suppliers and developing the processes and people needed to deliver excellent IT services.

Key Responsibilities

• IT Service Management: Oversee service desk operations, incident and problem management, change enablement and service performance.
• Team Leadership: Manage and develop the internal IT support team, establishing clear responsibilities, accountability and a customer-focused culture.
• Continuous Improvement: Identify and deliver improvements to IT services, processes and tooling, including automation, self-service and proactive problem resolution.
• Technology Infrastructure: Oversee the management and maintenance of IT infrastructure, cloud services, networks and end-user devices.
• Cybersecurity: Manage operational security controls, patching, vulnerability management and compliance with standards such as Cyber Essentials.
• Supplier Management: Manage external IT providers, ensuring effective service delivery, clear accountability and value for money.
• Business Continuity: Maintain and test IT disaster recovery and business continuity arrangements.
• Stakeholder Engagement: Build strong relationships across the business, ensuring effective communication, issue resolution and visibility of IT service performance.

Key Skills and Competencies

• Strong understanding of ITSM best practices.
• Experience leading IT support teams and improving service delivery.
• Strong technical knowledge of Microsoft 365, Azure, Entra ID and Intune.
• Good understanding of IT infrastructure, networking and cybersecurity.
• Experience managing external IT suppliers and service providers.
• Excellent communication, organisational and problem‑solving skills.
• A proactive, pragmatic and hands‑on approach to service management.

Qualifications and Experience

• Minimum five years' experience in IT support, infrastructure or service operations, including at least two years in a supervisory or management role.
• Experience managing IT services within a medium‑size organisation.
• ITIL Foundation or equivalent certification desirable.
• Relevant Microsoft or cybersecurity certifications advantageous.
• Experience with motor claims technology is advantageous but not essential.

Interested in knowing more?