Service Delivery Manager

Soil Association Exchange; London; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the evolution of UK farming seeks a Service Delivery Manager. This pivotal role involves managing service delivery, fostering key relationships, and ensuring projects are completed on time and within budget. Join a passionate team aiming for environmental sustainability in agriculture. Flexible working arrangements are available alongside competitive benefits.

Benefits

27 days annual holiday plus bank holidays

Pension scheme with ethical investment options

Free membership of the Soil Association

Volunteer days

Flexible working policies

Cycle to work scheme

Sociable workplace

Qualifications

• Highly organized with excellent planning and multitasking skills.
• Demonstrates flexibility and adaptability to change.
• Strong relationship building and team leadership abilities.

Responsibilities

• Oversee end-to-end delivery of services ensuring contracts are met within timeframes.
• Manage relationships with third-party contractors and lead the Service Delivery Team.
• Develop remote farm data collection processes.

Skills

Negotiation

Project Management

Communication

Adaptability

Tools

ClickUp

Monday

Asana

Job description

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Soil Association Exchange provided pay range

This range is provided by Soil Association Exchange. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

About our Organisation

Soil Association Exchange is a new service for all UK farmers to help them farm in a way that improves the climate and protects nature and enhances their profitability. SA Exchange works with farmers to measure the environmental impact and provides advice and financial incentives on how the farm can improve.

Soil Association Exchange is a fast-paced, commercial startup that spun out of the Soil Association charity in 2022. Exchange sells its services to a variety of customers including retailers (e.g. M&S and Sainsburys), processors (e.g. Riverford and Arla) and financial institutions (e.g. Lloyds Banking Group). Through these companies we are now working with 1000 UK farmers.

About the Opportunity

Soil Association Exchange is transforming the future of UK farming. We help farmers measure the sustainability of their farms across soil health, biodiversity, carbon, water, and more — then turn that insight into meaningful action. Our platform combines rigorous science with a practical, farmer-first approach, offering tailored advice and unlocking opportunities for financial reward. As part of a small, ambitious team at the heart of the regenerative agriculture movement, you’ll help shape the next chapter of British farming.

In this role you’ll oversee the end-to-end delivery of our services, ensuring that contracts are completed within agreed timeframes and budgets. You’ll manage key relationships with our 3rd party contractors and you'll line-manage our small Service Delivery Team. You’ll help develop a new part of our internal function within Service Delivery – remote farm data collection.

About You

We are looking for someone that demonstrates the following:

• Highly organised, demonstrates the ability to plan, prioritise and manage multiple tasks or projects concurrently. Consistently meets deadlines, maintains orderly systems and uses tools to ensure nothing falls through the cracks.

• Adaptable & flexible, responds positively to change and adjusts approach or priorities as needed without loss of productivity. Effectively handles ambiguity and is open to new ideas, workflows, or environments.

• Excellent relationship builder, builds strong, trust-based relationships across different levels and departments.

Skills

• Excellent negotiation and influencing skills.

• Delivers information in a structured, concise, and audience-appropriate manner. Skilled in both verbal and written communication.

• Effectively leads, supports, and develops individuals or teams to meet goals.

• Proficient in using project management tools (e.g. ClickUp, Monday, Asana) and reporting/data analysis platforms.

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

Location

Bristol or London (Hybrid working - 40% office based)

Hours

Full-time - 37.5 hours per week, Permanent

Closing date for applications

6th July 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Project Management, and General Business

• Industries

  Farming and Civic and Social Organizations

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