SERVICE DELIVERY MANAGER

Atos; London; On-site; GBP 50,000 - 75,000; Full time

Job summary

A leading company in the technology sector is seeking a Service Delivery Manager to oversee project execution and stakeholder interactions. This role involves coordinating teams to ensure adherence to delivery standards and optimizing costs. The successful candidate will have at least 3 years of experience in a similar role and will work primarily at Watford General Hospital.

Qualifications

• Minimum of 3+ years experience in a similar role.
• Experience managing small to medium client outsourcing engagements.

Responsibilities

• Drive end-to-end project execution by coordinating delivery.
• Ensure smooth operation of implemented solutions.
• Manage timely delivery of large transformation projects.

Skills

Project Execution

Stakeholder Interaction

Troubleshooting

Cost Optimization

Job description

Role Overview:

The Service Delivery Manager is responsible for project execution (aligned with the defined budget, planning, and the strategy of the CDE if installed at the client site), and for interacting with all key stakeholders, including the Industry Operations team (engineers, solution architects) and the Horizontal Operations team (engineers, developers from Global Operations Practices).

Practical Requirements:

This role is based in Watford and requires working 4 days per week at Watford General Hospital.

Key Responsibilities:

1. Drive end-to-end project execution by coordinating delivery between Industry and Horizontal Operations teams, ensuring adherence to Atos delivery standards, budgets, and schedules.
2. Ensure smooth operation of implemented solutions through troubleshooting, maintenance (predictive, preventive, and corrective), and support.
3. Enhance productivity and optimize costs of managed resources and platforms through innovative approaches.
4. Manage the timely delivery of large, complex transformation projects by leveraging dedicated engineering and delivery capabilities specific to the industry.
5. Understand and challenge clients’ business needs to provide effective solutions.
6. Engage with client technical teams to develop innovative solutions tailored to the client’s maturity level.
7. Maintain up-to-date internal knowledge within Industry and Horizontal teams.
8. Source relevant capabilities based on client-specific solution requirements, including staffing.

Competencies and Skills:

• Minimum of 3+ years experience in a similar role.
• Experience managing small to medium, moderately complex client outsourcing engagements or Atos services, or participating as part of a larger engagement team interacting with international teams across different Practices or Industries.

As a Disability Confident employer, we encourage applications from all candidates, especially those with disabilities. We aim to offer interviews to all applicants meeting the minimum criteria and are committed to making reasonable adjustments during the application and assessment process. For further discussion, please contact us at [e-mail].

Recruiter Contact:

Please contact Yoana Kostova directly on LinkedIn: Yoana Karaboneva | LinkedIn.

If additional support is needed during the recruitment process, please inform us during your application.