Service Delivery Manager

The Channel Recruiter; Leeds; In loco; GBP 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Car allowance

Descrizione del lavoro

The Channel Recruiter Ltd. in Leeds is seeking a proactive Service Delivery Manager to own the successful delivery of IT services across a portfolio of clients.

You will be the key contact for service performance, ensuring contracts are delivered effectively, relationships stay strong, and service standards are met. Join a leading UK technology solutions provider delivering managed services, infrastructure, cloud, and workplace technology.

Competenze

• Proven experience in service delivery or a similar client-facing role.
• Strong communication skills with the ability to build trust and influence stakeholders.
• Confidence managing escalations and navigating service-related challenges.
• Solid commercial awareness and experience working with budgets or P&Ls.
• A proactive, improvement-focused mindset with excellent attention to detail.

Mansioni

• Build and maintain strong client relationships, acting as the primary contact for all service matters.
• Lead regular service reviews, monitor SLAs and KPIs, and produce monthly performance reports.
• Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.
• Drive continual service improvements, working with stakeholders to enhance efficiency and reduce risks.
• Manage escalations professionally and ensure swift resolution of service issues.
• Oversee contract budgets, track P&L performance, and contribute to financial forecasting and margin improvement plans.

Conoscenze

Client relationship management

Service delivery

Stakeholder management

Budget management

P&L monitoring

Communication skills

Problem solving

Descrizione del lavoro

Job Title: Service Delivery Manager

Salary: up to £45,000 p/a DOE (plus £5,000 car allowance)

Location: Leeds

We are seeking a proactive and people-focused Service Delivery Manager to take ownership of the successful delivery of IT services across a portfolio of clients. In this role, you will act as the key point of contact for service performance, ensuring contracts are delivered effectively, relationships remain strong, and service standards consistently meet expectations.

Join a leading UK technology solutions provider that supports organisations across the public and private sectors. Known for delivering managed services, infrastructure, cloud, and workplace technology solutions, they pride themselves on building long‑term customer partnerships and delivering exceptional service.

What you’ll be doing: Service Delivery Manager

• Build and maintain strong client relationships, acting as the primary contact for all service matters.
• Lead regular service reviews, monitor SLAs and KPIs, and produce monthly performance reports.
• Oversee contract management from transition to closure, ensuring obligations are understood and met by internal teams.
• Drive continual service improvements, working with stakeholders to enhance efficiency and reduce risks.
• Manage escalations professionally and ensure swift resolution of service issues.
• Oversee contract budgets, track P&L performance, and contribute to financial forecasting and margin improvement plans.

What you’ll bring: Service Delivery Manager

• Proven experience in service delivery or a similar client-facing role.
• Strong communication skills with the ability to build trust and influence stakeholders.
• Confidence managing escalations and navigating service-related challenges.
• Solid commercial awareness and experience working with budgets or P&Ls.
• A proactive, improvement-focused mindset with excellent attention to detail.

We are registered Disability Confident Employer (Level 1) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.