Service Delivery Manager

Jones Lang LaSalle Incorporated; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jones Lang LaSalle (JLL) is recruiting a Data Centre Service Delivery Manager to oversee day-to-day operations of a flagship data centre in Westminster, London. You will ensure uptime, efficiency, and reliability of critical systems while leading a team of technicians and engineers to deliver exceptional service to clients.

You will drive compliance with industry standards (Uptime Institute, ISO 27001) and manage budgets, vendor contracts, and risk programs, ensuring safe, scalable, and

Qualifications

• Bachelor's degree in Engineering or related field.
• HV Authorized Person (Experienced with HV systems).
• Electrical/Mechanical Engineering HNC/HND or apprenticeship.
• C&G Pts. 1 & 2 or equivalent.
• 17th Edition IEE wiring & installation (18th Edition trainable).
• C&G 2391 testing/inspection; BS 7671 compliance.

Responsibilities

• Oversee operation, maintenance, and repair of critical facility systems (power, cooling, security, fire suppression).
• Ensure compliance with manufacturers’ guidelines, best practices, and regulations.
• Monitor KPIs and develop optimization strategies for uptime and efficiency.
• Lead technicians and engineers; set performance expectations and coach development.
• Manage client-facing operations and maintain strong relationships.
• Develop emergency response and contingency plans for outages and disruptions.
• Prepare and manage the data centre operations budget; negotiate vendor contracts.

Skills

Leadership

Team management

Regulatory compliance

Risk management

Vendor management

Budgeting

Data centre knowledge

Education

Bachelor's degree in Engineering

HV Authorized Person

Electrical/Mechanical HNC/HND

17th Edition IEE wiring

C&G 2391 inspection

Tools

Data centre monitoring tools

Data centre management software

Job description

As a Data Centre Service Delivery Manager, your primary responsibility will be to oversee the day-to-day operations of a data centre facility. You will ensure the uptime, availability, and efficiency of all systems, equipment, and processes within the data centre. You will also manage a team of technicians and engineers to deliver exceptional service to clients and ensure adherence to best practices and industry standards.

Data Centre Operations

• Manage and oversee the operation, maintenance, and repair of critical facility systems, including power, cooling, security, and fire suppression.
• Ensure compliance with equipment manufacturer's recommendations, industry best practices, and regulatory requirements.
• Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and develop strategies for optimization.
• Implement and maintain comprehensive preventive maintenance programs to minimize downtime and maximize equipment reliability.

Team Management

• Lead and manage a team of technicians and engineers responsible for data centre operations.
• Set clear performance expectations, provide coaching and development opportunities, and conduct regular performance evaluations.
• Foster a culture of teamwork, collaboration, and continuous improvement.
• Manage staffing needs, including hiring, training, and scheduling to ensure adequate coverage and skill sets.

Client Relationships

• Act as the primary point of contact for clients on operational matters, addressing their concerns, and managing expectations.
• Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs.
• Collaborate with sales and business development teams to support client acquisition and retention efforts.

Compliance and Risk Management

• Ensure compliance with data centre industry standards, regulations, and security protocols.
• Assess and mitigate risks associated with data centre operations to ensure business continuity.
• Develop and maintain emergency response plans, including contingency plans for power outages, natural disasters, and other potential disruptions.

Budget and Cost Management

• Prepare and manage the data centre operations budget, tracking expenses, and identifying opportunities for cost optimization.
• Review operational costs, negotiate contracts with vendors, and manage vendor relationships.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related field.
• HV Authorised Person (Experienced with HV Systems)
• Electrical/Mechanical Engineering HNC or HND (Successfully completed apprenticeship in either)
• C&G Pts. 1 & 2, equivalent or exceeds.
• 17th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training)
• C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
• Proven experience in data centre operations management, preferably in a mission-critical environment.
• Thorough understanding of data centre infrastructure, including power, cooling, networking, and security systems.
• Strong leadership and team management skills.
• Knowledge of industry best practices, regulatory requirements, and industry standards, such as Uptime Institute, TIA-942, and ISO 27001.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.
• Familiarity with data centre management software and monitoring tools.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.