Service Delivery Manager

Experis UK; Croydon; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

Join a leading global consulting firm as a Service Delivery Manager. In this role, you will oversee IT service delivery, ensuring compliance with ITIL best practices. You'll manage incidents, coordinate changes, and drive continuous improvement while communicating effectively with stakeholders. This contract position offers a competitive rate and flexible remote work options.

Qualifications

• Mid-Senior level position requiring strong ITIL and stakeholder management skills.
• Experience in managing IT services and change processes.

Responsibilities

• Oversee Level 3 support IT services following ITIL practices.
• Manage incident resolution and change management processes.

Skills

ITIL 4 Foundation

Service Now knowledge

Excellent stakeholder management

Excellent organisational skills

Excellent communication skills

Contractual awareness

Commercial awareness

Strong people manager

Tools

Jira

Confluence

Job description

Join to apply for the Service Delivery Manager role at Experis UK

Join to apply for the Service Delivery Manager role at Experis UK

Rate: £600 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Role Title: Service Delivery Manager

Duration: 6 Months

Location: Remote/ Croydon (1-2 Days per Month onsite)

Rate: £600 Per Day - Umbrella only

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.

Service Management

Role purpose / summary

• Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices.
• Ensure services meet agreed-upon service levels and customer expectations.
  
  

Incident And Problem Management

• Manage the resolution of incidents and problems to minimize impact on business operations.
• Implement proactive measures to prevent recurring issues.
  
  

Change Management

• Coordinate and manage changes to IT services, ensuring minimal disruption.
• Facilitate change processes and communicate changes to stakeholders.
  
  

Performance Reporting

• Generate and analyze performance reports to track service delivery metrics.
• Present findings to senior management and stakeholders.
  
  

Continuous Improvement

• Identify opportunities for process improvements and implement best practices.
• Foster a culture of continuous improvement within the service delivery team.
  
  

Stakeholder Communication

• Maintain clear and consistent communication with stakeholders regarding service delivery.
• Provide updates on major incidents, changes, and improvements.
  
  

Resource Management

• Allocate resources effectively to meet service delivery demands.
• Monitor and optimize resource utilization to enhance efficiency.
  
  

Risk Management

• Identify and mitigate risks associated with service delivery.
• Develop and maintain risk management plans and contingency strategies.
  
  

Quality Assurance

• Implement quality assurance processes to ensure high standards of service delivery.
• Conduct regular audits and reviews to identify areas for improvement.
  
  

Training And Development

• Coordinate training programs for service delivery staff to enhance their skills and knowledge.
• Promote professional development and career growth within the team.
  
  

Skills Required

• ITIL 4 Foundation
• Service Now knowledge
• Excellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levels
• Excellent organisational skills - must be able to manage competing priorities and articulate them to other team members
• Excellent communication skills - both written and verbal
• Contractual awareness
• Commercial awareness
• Strong people manager
  
  

Desirable Skills

• Jira knowledge
• Confluence knowledge
• Agile methodology
  
  

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Information Technology

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Experis UK by 2x

Sign in to set job alerts for “Service Project Manager” roles.

Cambridge, England, United Kingdom 1 week ago

Business Operations Manager (12 Month Contract)

Bishop's Stortford, England, United Kingdom 2 weeks ago

Business Operations Manager (12 Month Contract)

European OT Cybersecurity Delivery Senior Manager

Cambridgeshire, England, United Kingdom 2 days ago

European OT Cybersecurity Delivery Senior Manager

Cambridgeshire, England, United Kingdom 2 days ago

European OT Cybersecurity Delivery Senior Manager

Cambridgeshire, England, United Kingdom 2 days ago

Guidance Services Delivery and Business Support Lead

Bedford, England, United Kingdom 1 week ago

Lead Data Specialist Pensions Data Service Delivery

Cambridge, England, United Kingdom 1 week ago

Southern Green, England, United Kingdom 1 week ago

Stevenage, England, United Kingdom 3 days ago

Cambridge, England, United Kingdom 1 week ago

Cambridge, England, United Kingdom 5 days ago

Luton, England, United Kingdom 2 weeks ago

Croydon, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 3 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 22 hours ago

Bishop's Stortford, England, United Kingdom 3 days ago

Cambridge, England, United Kingdom 2 weeks ago

Cambridge, England, United Kingdom 2 weeks ago

Ireland, England, United Kingdom 2 days ago

Bishop's Stortford, England, United Kingdom 2 days ago

Stevenage, England, United Kingdom 3 days ago

Senior Project Manager - Ministry of Justice

Cambridge, England, United Kingdom 2 weeks ago

Croydon, England, United Kingdom 3 days ago

Haverhill, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.