Service Delivery Lead

Dignity Group; Greater Manchester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Bonus

Pension

Life insurance

On-site parking

Employee assistance

Job summary

Dignity Group is seeking a Service Delivery Lead in Greater Manchester to oversee the end-to-end care journey of the deceased with dignity and professionalism. You will lead a dedicated team, coordinate logistics, and ensure seamless, respectful operations across the care centre and funeral process.

The role requires compassionate leadership, experience in operational planning, and the ability to manage priorities in a sensitive environment.

Qualifications

• Experience in resource planning, fleet management, or similar operational roles is advantageous.
• Full UK Driving Licence required (Essential).
• Willing to work weekends and on-call duties as required.
• Strong multitasking and prioritisation skills.
• Ability to deliver compassionate, dignified service in sensitive environments.

Responsibilities

• Coordinate the safe and respectful transfer of the deceased into care.
• Oversee care centre operations, including preparation and dressing as requested.
• Facilitate movement to the chapel of rest for viewing upon family request.
• Lead ceremonial duties on funeral day with careful handling of the deceased.
• Manage the care centre, optimise team organisation and scheduling to reduce costs.
• Inspire and mentor the team to maintain high service standards.

Skills

Leadership

Resource planning

Fleet management

Multitasking

Driving licence

Job description

Position: Service Delivery Lead.Location: Ashton Brooks Funeral Directors AltrinchamJob Type: Full-time, 40 hours per weekSalary: £32,129.74 per annum

We're looking for a dedicated and compassionate individual to join our team as a Service Delivery Lead You will oversee the end-to-end care journey of the deceased, ensuring every step is carried out with dignity, precision, and respect. As a key member of our operational team, you will support colleagues, coordinate logistics, and ensure excellence in every aspect of our service.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.

The Role

As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity, and professionalism. You'll manage a team dedicated to this sensitive and essential work, ensuring seamless operations.

Key Responsibilities:

• Coordinate the safe and respectful transfer of the deceased into our care from their place of death.
• Oversee their care within the care centre, including preparation, dressing, or embalming based on family requests.
• Facilitate movement to the chapel of rest for viewing when requested by bereaved families.
• Lead the team in ceremonial duties on the day of the funeral, including the careful and dignified handling of the deceased during their final journey.
• Manage the care centre efficiently, optimising team organisation and scheduling to reduce costs.
• Inspire, mentor, and manage your team to maintain the highest service standards and continuously improve.
• Ensure vehicles and resources are managed effectively for seamless operations.
• Monitor key performance indicators and use insights to enhance service delivery.

About You

We are seeking a compassionate and experienced leader who understands the importance of delivering exceptional service in a highly sensitive environment. Ideal candidates will bring:

• The ability to provide care and sensitivity to families while upholding the dignity of the deceased.
• Experience in resource planning, fleet management, or similar operational roles is an advantage.
• Strong multitasking skills and the ability to manage priorities effectively.
• Holds a Full UK Driving Licence (Essential)
• Willing to work flexibly, including weekends and on-call duties as required

What You Can Expect From Us

• Time to recharge - Up to 25 days' annual leave (rising with service) plus bank holidays.
• Extra reward - Yearly bonus of £300-£500.
• Planning for your future - 4% matched pension.
• Peace of mind - Life assurance at 2x salary.
• Everyday savings - MyStaffShop discounts, eyecare support and flu jab reimbursement.
• Support when you need it - 24/7 Employee Assistance Programme, occupational health and confidential counselling.
• Learn and grow - Ongoing training, internal learning pathways and apprenticeships.
• Making work easier - Free on-site parking at most locations.

What Sets Us Apart

• Meaningful purpose - Supporting families through the hardest moments of their lives.
• Grow with us - More career paths and leadership opportunities as our group grows.
• Shape the future - Help us become the UK's number one end-of-life provider and see the difference it makes.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.