Service Delivery Engineer

TT Electronics plc; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

5 weeks annual leave

Quarterly incentives

Enhanced pension contributions

Healthcare cashback plan

Employee assistance program

Cycle to work scheme

Discounted gym membership

Job summary

A global electronics manufacturer is searching for a Service Delivery Engineer to oversee IT service delivery operations at their facility in Bedlington. This entry-level role involves resolving IT issues, managing local systems, and providing support to global teams. The ideal candidate should possess knowledge of Microsoft Windows, VMware Vsphere, and have a team-oriented mindset. Benefits include comprehensive annual leave, healthcare plans, and opportunities for career advancement within the company.

Qualifications

• Advocate for customer positions effectively.
• Exhibit integrity in all actions.
• Demonstrate excellent time management.
• Collaborate effectively in team settings.
• Ensure precise execution of tasks with a focus on detail.

Responsibilities

• Act as the first contact for IT issues and support.
• Collaborate with a global team to resolve IT problems.
• Manage local servers, storage, telecoms, and networking.
• Ensure proper backup and availability monitoring of systems.
• Provide technical training to computer users.

Skills

Customer advocacy

Integrity

Time management

Teamwork

Attention to detail

Microsoft Windows knowledge

VMware Vsphere knowledge

HP server knowledge

Experience in a multinational company

Knowledge of VOIP systems

Tools

Microsoft Windows

VMware Vsphere

HP servers

VOIP

Office 365

Job description

Overview

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Company overview

TT Electronics’ Bedlington facility north of Newcastle upon Tyne is the home of two TT Electronics divisions; Sensors & Specialist Components and Power Electronics. The team in Bedlington specialises in microcircuit production for the aerospace and defence industries. TT Electronics is a global manufacturer focused on engineering advanced electronics that benefit our planet and people for future generations. We are committed to safety, transparency, collaboration, and positive relationships, delivering world-class customer service.

Role overview and responsibilities

This role will be responsible for the ongoing operation of IT service delivery in Bedlington and as part of a global virtual team providing remote assistance to installations around the world, delivering a professional IT service based on recognised best practice to support evolving business goals.

• Be the first point of contact for IT issues. Take ownership of IT issues and follow them through to completion, even if passed to another colleague in the IT team.
• Work within a virtual team to provide support to staff globally, escalating to other teams as necessary. You are responsible for escalated calls and will ensure resolution acceptable to both parties.
• Support local systems such as servers, storage, telecoms and networking.
• Manage company phone systems and time clock systems.
• Ensure adequate backups are completed.
• Monitor the availability of global systems through existing portals and log/resolve/escalate issues.
• Provide technical assistance and training to computer users on application software, hardware and services.
• Be responsible for IT hardware and software inventory.
• Liaise with vendors and suppliers on software, hardware, and telecommunications for leased line and telephone systems to maintain proper relationships for better maintenance and support for local systems.

Core requirements

Qualifications, skills and attributes

• Ability to internalise and advocate the customer’s position.
• Operate with the utmost integrity.
• Effective time management.
• Strong team focus.
• Logical, thorough and process-based delivery style.
• Precise with attention to detail, meeting commitments and delivering continual improvement within communicated and well-managed budgetary restrictions.
• Knowledge of Microsoft Windows client and server operating systems.
• Knowledge of VMware Vsphere infrastructure.
• Knowledge of HP server and storage technologies.
• Experience of working in a global multinational company.
• Knowledge of VOIP systems.

Desirable skills and experience

• Knowledge of ITIL Service Management and process execution is a benefit.
• Knowledge of Microsoft Windows client and server operating systems up to Windows 10/Windows Server 2016.
• Knowledge of VMware Vsphere infrastructure.
• Knowledge of HP server and storage technologies.
• Experience of working in a global multinational company.
• Knowledge of VOIP and PBX systems.
• Knowledge of Office 365 and its applications.
• Knowledge of Symantec Backup Exec versions.

What we offer you

From this role you will have the opportunity to develop the experience needed to explore and progress to more senior leadership roles within TT Electronics Bedlington, or the wider group, if this is in your career plan.

• 5 weeks (in hours) annual leave plus bank holidays
• An additional 1 day of leave per year to mark those moments that matter
• Quarterly site incentive plan
• Enhanced pension contributions
• Healthcare cashback plan
• Employee assistance programme
• Financial wellbeing benefit
• Sharesave scheme
• Cycle to Work Scheme
• Free parking
• Discounted RAC membership
• Discounted Gym membership
• Discounted online and high street shopping and lifestyle vouchers
• Active charity committee and paid volunteering hours

TT Electronics is committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups. We are unable to sponsor work visas; candidates may be required to achieve Baseline Personnel Security Standard Clearance. A pre-employment Drug and Alcohol Screening will be conducted. We are an inclusive business welcoming diverse experiences, backgrounds and identities. If you need reasonable adjustments to your application, please email [e-mail].

TT Electronics does not accept unsolicited CVs from third parties. We do not charge recruitment fees for hired candidates.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Manufacturing

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