Service Delivery Engineer

Midlands Partnership NHS Foundation Trust; Fenton; On-site; GBP 28,000 - 36,000; Full time

Job summary

Midlands Partnership NHS Foundation Trust is seeking a Service Delivery Engineer to provide high-quality IT support to NHS staff across Staffordshire and Shropshire. You will diagnose and resolve incidents, support desktop devices, software, peripherals and user access, delivering assistance via telephone, remote and on-site channels.

The role involves travel to customer sites, collaboration with service delivery teams, and contributing to service improvements while supporting safe patient care

Qualifications

• Provide high-quality IT support to NHS staff across multiple customer organisations.
• Investigate, diagnose and resolve a wide range of IT incidents and requests.

Responsibilities

• Provide high-quality, customer-focused IT support to staff across S&SHIS customer organisations.
• Investigate, diagnose and resolve IT incidents and service requests across desktop, laptop, software and peripherals.

Job description

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn. Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust, providing digital and IT services to NHS organisations across Staffordshire and Shropshire. We are seeking a motivated, customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Engineer, you will provide high-quality IT support to staff across our customer organisations, helping to maintain the digital services that support frontline healthcare. You will investigate, diagnose and resolve a wide range of IT incidents and service requests across desktop, laptop, application and peripheral technologies, delivering support remotely and on-site. You will take ownership of issues, build positive relationships with users and provide excellent customer service. Working with colleagues across Service Delivery and specialist teams, you will help ensure NHS staff can access the systems and digital tools they rely on every day. This role offers the opportunity to develop your technical knowledge, contribute to service improvements and support the delivery of safe and effective patient care across the local health economy.,

• Provide high-quality, customer-focused IT support to staff across S&SHIS customer organisations, ensuring an excellent user experience.
• Investigate, diagnose and resolve a wide range of IT incidents and service requests relating to desktop devices, laptops, software applications, peripherals and user access.
• Deliver support through a combination of telephone, remote and on-site assistance, taking ownership of issues and seeing them through to resolution.
• Install, configure, maintain and deploy end-user devices and associated software in line with agreed standards and procedures.
• Participate in duty-based working arrangements, supporting frontline customer enquiries, technical resolution activities, equipment deployments and service request fulfilment.
• Work collaboratively with colleagues, suppliers and specialist teams to resolve complex technical issues and support service continuity.
• Maintain accurate records of incidents, requests, asset information and technical activity within the service management system.
• Contribute to service improvement by identifying recurring issues, sharing knowledge and supporting the implementation of new technologies, tools and ways of working.
• Build positive working relationships with customers and colleagues, communicating technical information clearly and professionally to users of varying technical ability.
• Support healthcare services across Staffordshire and Shropshire through regular travel to customer sites as required.
  Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems. We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are 'United in our Uniqueness' and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.