Service Delivery Manager

Sirona care & health; Yate; On-site; GBP 38,000 - 54,000; Full time

Benefits offered by this job

NHS Benefits

27+ days' annual leave

NHS Pension Scheme

Job summary

Sirona care & health in Bristol, North Somerset or South Gloucestershire seeks a Digital Service Delivery Manager to lead the Service Desk and Desktop Support teams, ensuring high-quality service within NHS frameworks. You will build relationships with corporate and clinical managers and drive ITIL-based improvements across Digital Operations.

The role focuses on prioritising calls, delivering SLA-compliant performance, and shaping a positive user experience within our community health services.

Responsibilities

• To manage and motivate the Service Desk and Desktop Support teams and to deliver the highest possible level of service
• Manage Service Desk and Desktop Team leaders to delivery a quality service
• Perform an account management role for Digital Operations across Sirona liaising with service delivery leads to maintain good dialogue and understanding of their requirements and issues.
• Embed Sirona ITIL processes and procedures into the team's daily routine, to ensure Sirona benefit from the implementation of industry best practise for IT service delivery.
• Lead the ITIL Continuous Service Improvement Programme
• Support the teams with in depth problem solving

Job description

The Digital Service Delivery Manager manages the Service Desk and Desktop Support Teams to ensure the highest quality of service possible with the resources available is delivered to our users. Ensure calls are prioritised in line with the Service Level Agreement. Produce and monitor Service Level Reports and elevate any issues that might prevent the teams from meeting the Service Level Agreement.

Our support teams are the front line for all Digital Services so this role is critical to ensuring the smooth and effective running of these critical teams.

You will also build key relationships with corporate and clinical managers to understand their services and how digital can help them.

• To manage and motivate the Service Desk and Desktop Support teams and to deliver the highest possible level of service
• Manage Service Desk and Desktop Team leaders to delivery a quality service
• Perform an account management role for Digital Operations across Sirona liaising with service delivery leads to maintain good dialogue and understanding of their requirements and issues.
• Embed Sirona ITIL processes and procedures into the team's daily routine, to ensure Sirona benefit from the implementation of industry best practise for IT service delivery.
• Lead the ITIL Continuous Service Improvement Programme
• Support the teams with in depth problem solving

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different – we create development opportunities for all our colleagues and apprentices.

For further details / informal visits contact: Name: Vicky Ford Job title: Executive Assistant Email address: [e-mail] Telephone number: 07842953836