Service Delivery Employee

Bleckmann Solutions UK Ltd; Crick; Hybrid; GBP 17,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Enhanced pension contributions

Life assurance

Medicash healthcare plan

Retail and lifestyle discounts

Health and wellbeing support

Employee Assistance Programme (EAP)

Disability Confident Scheme

Job summary

Bleckmann Solutions UK Ltd is recruiting for a permanent, full-time daytime Service Delivery role, operating on a hybrid model in the United Kingdom. The position involves owning service delivery, meeting SLAs, supporting clients, and coordinating with carriers to ensure timely collections and data-driven improvements.

The role offers an annual salary up to £27,500, with benefits supporting wellbeing and development.

Qualifications

• Proactive, logical, analytical mindset.
• Able to work independently with strong ownership.
• Strong IT skills, including Excel.
• Logistics or transport experience preferred.

Responsibilities

• Own service delivery and ensure SLAs are met.
• Support client needs and provide solutions.
• Monitor deliveries and analyse data for improvements.
• Communicate performance updates to clients.
• Liaise with carriers and coordinate ad hoc collections.
• Handle queries, support invoicing, and manage claims.
• Contribute to ad hoc projects as needed.

Skills

Analytical mindset

Proactive

Independent work

Tools

Excel

JDA

Salesforce

Job description

Ready to Join the Backstage Crew?At Bleckmann, we’ve been delivering on promises since 1862. As a market leader in supply chain management for fashion and lifestyle brands, we keep the show running behind the scenes — from moving boxes to moving data, from pack & ship to IT and HR.But we’re not just logistics experts. We’re The Backstage Crew — a tight-knit team of 6,500+ people who make fashion and lifestyle brands shine by doing the work that matters most, out of the spotlight but never out of impact.Whether you're on the warehouse floor or behind a screen, you’ll find:Strong connections with colleagues who support and celebrate you.Fast growth in a company that’s expanding across Europe, the US, and Asia.High energy in a dynamic environment where no two days are the same.Guided freedom to take initiative, solve problems your way, and grow your career.We believe in entrepreneurship, expertise, excellence, and engagement — and we live these values every day. From repairing returned goods to reducing waste, we help brands extend product lifecycles with sustainability in mind.So if you’re ready to roll out the red carpet for our clients — and for each other — we’ve got a spot for you.Behind the scenes is where the real excitement begins. Ready to join us?This is a permanent, full-time daytime role, working Monday to Friday, with flexibility required during peak periods. The role offers an annual salary up to £27,500.00 , depending on skills and experience and follows a hybrid working model.Tasks and responsibilities:Working closely with the Service Delivery Supervisor the role holder will be responsible for:Own service delivery and ensure SLAs are metSupport client needs and provide solutionsMonitor deliveries and analyse data for improvementsCommunicate performance updates to clientsLiaise with carriers and coordinate ad hoc collectionsHandle queries, support invoicing, and manage claimsContribute to ad hoc projects as neededProfile:Proactive, logical, analytical mindsetAble to work independently with strong ownershipGood IT skills, including ExcelComfortable with JDA and Salesforce (training can be provided)Adaptable to new technologyLogistics or transport experience highly preferredStrong attention to detail and organisationWhat do we offer ?Our Backstage Crew is at the heart of everything we do, driving success for our clients, our brands and each other. That's why we offer a range of benefits including:33 days annual leave, inclusive of Bank Holidays, with additional annual leave awarded after 5 and 10 years' serviceEnhanced pension contributionsLife assuranceMedicash healthcare planRetail and lifestyle discounts through our Benefits PlatformHealth and wellbeing support, including an Employee Assistance Programme (EAP), Occupational Health and Wellbeing HubSocial events throughout the yearExclusive client discountsAdditional information:We are proud to be an inclusive and diverse organization where we are committed to employee development and recognizing the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme and actively welcome applications from people with disabilities.If you wish to know more about the role or discuss accommodations within the recruitment and selection process, please contact: [e-mail] Bleckmann, we are guided by our values: We take a parachute and jump (Entrepreneurship), we unpack our knowledge (Expertise), we raise the bar with every box (Excellence), and we spark energy that connects (Engagement).