Service Delivery Coordinator

ivee | The return-to-work platform; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK telecoms company is looking for a Service Delivery Coordinator in Glasgow. This role involves overseeing customer orders and ensuring a seamless delivery experience. Ideal candidates will have strong customer service skills, experience in telecoms, and a passion for detailed coordination in a fast-paced environment.

Benefits

Competitive salary and bonus scheme

Comprehensive health, wellbeing, and life cover options

Flexible benefits to suit lifestyle

Inclusive culture

Hybrid work model: 2 days in-office, 3 days from home

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong communication skills and experience in stakeholder management.

Responsibilities

• Coordinate customer orders and ensure high service standards.
• Act as the point of contact, providing updates to customers.
• Identify and resolve order delivery issues collaboratively.

Skills

Customer service

Communication

Stakeholder management

Organizational skills

Job description

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An exciting opportunity has opened with a major UK telecoms company for a Service Delivery Coordinator to join their Glasgow-based team. In this role, you’ll oversee customer orders from point of sale through to installation, ensuring a seamless and positive experience for each client.

Key Responsibilities:

• Coordinate customer orders and installations, ensuring a high standard of service and timely communication.
• Act as the central point of contact, providing updates throughout the delivery process.
• Identify and resolve order delivery issues, collaborating cross-functionally to find solutions.
• Conduct root cause analysis and quality checks on delivery performance.
• Report and escalate delivery failures while supporting continuous improvement efforts.
• Manage a high volume of customer interactions and orders with efficiency and empathy.

Ideal Candidate:

• Experience delivering excellent customer service in a fast-paced, order-driven environment.
• Strong communication and stakeholder management skills.
• Prior experience in telecoms, IT or B2B service delivery is highly desirable.
• Strong organisational skills and the ability to prioritise workload effectively.
• Familiarity with technical service delivery processes and terminology (voice, cloud, data, IP) is a plus.
• Previous experience in a contact centre or logistics coordination role is advantageous.

Benefits Include:

• Competitive salary and bonus scheme
• Comprehensive health, wellbeing, and life cover options
• Flexible benefits to suit your lifestyle and family needs
• Inclusive, high-performance culture that champions individuality
• Hybrid work model: 2 days in-office, 3 days from home

Please press apply to access the full job description and apply for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telecommunications

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