Service Delivery Consultant

Corporate Travel Management (CTM) UK/EU; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in corporate travel management is seeking a Service Delivery Consultant to oversee projects for government clients. The role requires strong customer service skills, organizational ability, and proficiency in relevant tools. Opportunities for professional development and a supportive work environment are emphasized.

Benefits

Access to wellbeing platform

Annual reward and recognition programme

Career development support

Qualifications

• Demonstrable customer service experience in a customer-centric environment.
• Experience in travel company preferred.
• Ability to handle pressure and prioritize requests.

Responsibilities

• Main point of contact for project-related issues related to government clients.
• Manage calls and emails to provide high-level customer service.
• Coordinate with teams across Client Services, Supplier Relations, and more.

Skills

Excellent written and verbal skills

Customer service experience

Highly organized

Attention to detail

Commercially aware

Ability to think logically

Tools

Freshdesk

Microsoft Office Suite

Job description

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Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM’s proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.

Overview

The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.

Skills and Experience

• Excellent written and verbal skills
• Experience using Freshdesk or a similar tool
• Exemplary customer service to internal and external stakeholders
• High attention to detail
• Highly resilient, remaining calm when dealing with pressure
• Highly organised and an effective planner
• A team player
• Commercially aware
• Ability to think logically and to use creativity to solve problems and come up with solutions
• Proficient knowledge of Microsoft Office packages, particularly Word and Excel.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.

Customer service experience –demonstrable experience of working in a customer centric environment

Previous experience of working for a travel company would be advantageous.

Required of all CTM Positions

Embrace CTM’s core values of Connect, Evolve, Deliver.

Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.

Ability to work independently as well as part of a team.

Appropriate and professional written and verbal communication.

Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.

Creative and analytical thinking with strong problem-solving and consultative skills.

Demonstrates calm under pressure – is a proactive contributor and eager to learn.

Proficiency in Microsoft Office Suite.

Ability to do basic math.

Ability to read and interpret information.

Regular and reliable attendance.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

• Industries

  Travel Arrangements, Government Administration, and Office Administration

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