Service Delivery Consultant

JR United Kingdom; Bradford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in business travel management is seeking a dedicated individual for a customer service role within the Service Delivery team. The position involves managing project-related issues for government clients, ensuring high-quality service and collaboration with various departments. Ideal candidates will possess exceptional communication and organizational skills, with a strong customer service background. Opportunities for career development and recognition are available.

Benefits

Career development opportunities

Annual awards for performance

Wellbeing platforms access

Increased leave options

Qualifications

• Experience in a customer-centric environment is essential.
• Experience in the travel industry is advantageous.

Responsibilities

• Act as the main contact for project-related issues.
• Handle calls and emails per service levels.
• Provide high-quality customer service.

Skills

Communication

Customer Service

Organizational Skills

Problem Solving

Attention to Detail

Commercial Awareness

Flexibility

Tools

Freshdesk

Microsoft Office

Job description

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Corporate Travel Management (CTM) is an award-winning, global leader in business travel management services. We drive savings, efficiency, and safety for businesses and their travelers worldwide. CTM’s proven business strategy combines personalized service excellence with customer-facing technology solutions to deliver a return on investment to our clients.

Overview

The Service Delivery team manages and oversees projects for government clients, focusing on accommodation, transport, and operational support to ensure project success. The job holder acts as the main contact for project-related issues, collaborating with Client Services, Supplier Relations, Health & Safety, and Finance. Responsibilities also include handling calls and emails per service levels and providing high-quality customer service.

Skills and Experience

• Excellent written and verbal communication skills
• Experience with Freshdesk or similar tools
• Exceptional customer service skills for internal and external stakeholders
• High attention to detail
• Resilience and ability to remain calm under pressure
• Strong organizational and planning skills
• Team player mentality
• Commercial awareness
• Logical thinking and creative problem-solving abilities
• Proficiency in Microsoft Office, especially Word and Excel
• Flexibility to adapt to business needs

Customer service experience in a customer-centric environment is essential. Experience in the travel industry is advantageous.

Requirements for All CTM Positions

• Align with CTM’s core values: Connect, Evolve, Deliver
• Professional, collaborative, and supportive interactions
• Ability to work independently and in teams
• Effective communication skills
• Ability to meet deadlines and prioritize tasks
• Creative, analytical, and problem-solving skills
• Calmness under pressure; proactive and eager to learn
• Proficiency in Microsoft Office Suite
• Basic math skills
• Ability to interpret information
• Reliable attendance

Why CTM?

Reward & Recognition

Our annual CTM All Star Awards reward peer-voted ‘All Stars’ with trips worldwide, including destinations like Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. We support career development with promotion opportunities and a successful High-Performance (HiPo) program.

Employee Wellbeing and Flexibility

We prioritize physical and mental health, offering access to wellbeing platforms, independent advice, increased leave options, and more.

Sustainability Focus

Our initiatives include Volunteer Day Leave, travel offsetting, partnerships with South Pole supporting sustainability projects, and paperless office practices.

If you’re interested in a career in travel or returning to the industry, CTM is your top choice. Your travel career is ready for take-off. Join us today.

CTM is a Disability Confident Employer. Please contact our Recruitment team for any accommodations.

We are the Data Controller for your personal information during the application process, used solely for employment consideration, with data retention policies aligned with GDPR and the Data Protection Act 2018. For inquiries, contact our Data Protection Officer at [emailprotected].